Nikka Campbell
Harvey,LA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
19
19
years of professional experience
Work History
Insurance Business Manager
Aaa
New Orleans, Louisiana
08.2016 - Current
- Define and prioritize specific targets and objectives for each Insurance agent and assist agents in tailoring their activities to successfully meet or exceed goals. Develop bi-monthly activity and performance plans pertaining to key aspects of goal achievement.
- Foster a “team approach” among Sales Agents, Insurance Service Representatives, Underwriting, Marketing and District Office management. Assist agents in maintaining relationships with other business units, in particular interaction with Marketing personnel and District Office management. Meet with other business unit management as needed.
- Identify areas for improvement, i.e. goal setting, coaching and counseling staff, establishing and using controls, etc. Work with agents to identify problems and/or opportunities and assist in devising appropriate courses of action.
- Conduct group meetings with agents to share best practices, discuss problems and solutions, review standings and results, as well as explain management policies and directives.
- Develop and maintain information systems for performance factors for each agents including actual sales vs. requirements, closing ratios by lead category and completeness and accuracy of paperwork.
- Review performance with agents, identify deviations from plan, determine causal factors, and jointly develop remedial programs. Take corrective action as required.
- Manage activities of Field Training Center and provide guidance in staffing and supervision of unit. Establish the full range and priorities of telemarketing activities and define objectives and controls to achieve goals.
Office Manager
USAgencies
Marrero, Louisiana
01.2006 - 08.2016
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Assisted in recruiting, onboarding and training new employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Responded to customer inquiries via phone or email in a professional manner.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
Education
GED -
Adult Literacy Education
Baton Rouge, LA08-2005
Skills
- Financial management
- Strategic planning
- Client relationship management
- Logistics management
- Cross-functional collaboration
- Sales and marketing
- Employee management
- Data collection
- Performance evaluations
- Coaching and mentoring
- Decision-making
- Partnership development
- Documentation proficiency
- Project management
- Business planning
- Customer relationship management
Certifications
- Investment Series 6
- Property & Casualty, Life Health and Accident
- Claim Adjuster
Timeline
Insurance Business Manager
Aaa
08.2016 - Current
Office Manager
USAgencies
01.2006 - 08.2016
GED -
Adult Literacy Education