NIKKEIA HARDMAN
Pickerington,Ohio
Summary
Dedicated Medical Technician offering both direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Documented to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
23
23
years of professional experience
3
3
Certification
Work History
MEDICAL TECHNICIAN
Chalmers P. Wylie VA Ambulatory Care Center
03.2023 - Current
- Enhanced patient care by conducting thorough diagnostic tests and providing accurate results.
- Increased efficiency in the laboratory by streamlining processes and implementing new technologies.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Assisted physicians with diagnosing illnesses by promptly delivering detailed lab reports.
- Collaborated with fellow technicians to troubleshoot complex cases, resulting in successful patient outcomes.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Specialized in conducting EKG's tests with accuracy and precision. Holter Monitoring, Cardiac Rhythm interpretations
Laboratory Phlebotomist
LABORATORY CORPORATION OF AMERICA
01.2013 - 10.2022
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Enhanced laboratory efficiency by accurately labeling and organizing specimens for timely processing.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
- Maintained a clean and safe work environment by adhering to strict sanitation protocols.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Facilitated timely diagnosis and treatment by promptly delivering specimens to appropriate departments or external facilities.
- Increased accuracy of test results by carefully following established procedures for specimen collection and handling.
- Assisted in maintaining adequate inventory levels of phlebotomy supplies, preventing shortages that could disrupt workflow or compromise patient care quality.
- Contributed to positive patient experiences by providing clear explanations of the phlebotomy process and addressing any concerns or questions proactively.
- Consistently met high performance metrics related to puncture success rate, minimal discomfort experienced by patients, and the number of specimens collected per shift.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Developed and implemented strategies to improve phlebotomy processes.
Patient Care Technician
NATIONWIDE CHILDRENS HOSPITAL
01.2008 - 01.2013
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Transported patients between rooms and appointments or testing locations.
- Delivered high-quality care to pulmonary patients in hospital facility.
MULTI-SKILLED TECHNICIAN
Mount Carmel St. Ann's
03.2001 - 11.2007
- Maintained compliance with regulatory standards and safety requirements.
- Organized work to meet demanding production goals.
- Addressed routine equipment maintenance according to established schedule.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Met with patients to discuss medical histories and current complaints.
- Admitted and treated patients as part of hospital's 24-hour on-call services.
- Monitored surgical patients recovering post-operatively from surgeries and long term care procedures.
- Followed up with patients to determine status of conditions, discuss lab results and answer questions.
Education
No Degree - Electrocardiograph Technology
Larock Healthcare Academy
2780 Airport Drive Suite 150 Columbus, Ohio 4321901.2024
No Degree - Phlebotomy/EKG
Ohio State University PCA Course
410 W 10th Ave 06.2020
High School Diploma -
Marion Harding High School
1500 Harding Highway East06.1994
Skills
- Disease Diagnosis
- Patient Status Assessment
- Lab Interpretation
- Aseptic Techniques
- Direct Patient Care
- Patient Monitoring
- Specimen Collection
- Phlebotomy Functions
- Medical Terminology Knowledge
- HIPAA Regulations
Certification
- Licensed Electrocardiograph technician - 2024
- Phlebotomist Technician-2001
- BLS/CPR/First Aid
Languages
German
Elementary
Timeline
MEDICAL TECHNICIAN
Chalmers P. Wylie VA Ambulatory Care Center
03.2023 - Current
Laboratory Phlebotomist
LABORATORY CORPORATION OF AMERICA
01.2013 - 10.2022
Patient Care Technician
NATIONWIDE CHILDRENS HOSPITAL
01.2008 - 01.2013
MULTI-SKILLED TECHNICIAN
Mount Carmel St. Ann's
03.2001 - 11.2007
No Degree - Electrocardiograph Technology
Larock Healthcare Academy
No Degree - Phlebotomy/EKG
Ohio State University PCA Course
High School Diploma -
Marion Harding High School
- Licensed Electrocardiograph technician - 2024
- Phlebotomist Technician-2001
Similar Profiles
Melody LustMelody Lust
RN Case Manager at Chalmers P. Wylie VA Ambulatory Care CenterRN Case Manager at Chalmers P. Wylie VA Ambulatory Care Center
Kimberly Shorr, Au.D.Kimberly Shorr, Au.D.
Clinical Audiologist, GS12 Step 9 at Chalmers P. Wylie VA Ambulatory Care CenterClinical Audiologist, GS12 Step 9 at Chalmers P. Wylie VA Ambulatory Care Center
LaRicka BaileyLaRicka Bailey
Medical Support Assistant/GS-5 at Chalmers P. Wylie Ambulatory Care CenterMedical Support Assistant/GS-5 at Chalmers P. Wylie Ambulatory Care Center