Nikki Adler
Washougal
Summary
Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff.
Overview
7
7
years of professional experience
Work History
Cruise Director, Sr. Engineer, and Sr. Deckhand
Sternwheeler Columbia Gorge
05.2022 - 08.2024
- Boosted customer satisfaction by consistently providing exceptional service and addressing guests'' needs promptly.
- Fostered a culture of continuous improvement among staff members through ongoing professional development opportunities.
- Increased revenue by creating innovative marketing strategies for promoting onboard activities and special events.
- Developed and maintained strong relationships with vendors, enabling access to high-quality resources for onboard events.
- Collaborated with other departments to guarantee smooth functioning of all entertainment offerings on the cruise ship.
- Negotiated contracts with artists, performers, and other service providers, securing favorable terms for the cruise line while maintaining budgetary constraints.
- Facilitated effective communication between team members, fostering a positive work environment that encouraged collaboration and innovation.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
School Bus Driver & Playground Supervisor
Washougal School District
11.2017 - 09.2021
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Administered basic first aid to treat injuries or illnesses.
- Oversaw children on playground to monitor safety and suitability of activities.
- Served as role model for children by exercising appropriate decision-making and boundary-setting skills.
Education
Associate of Science - Small Business Management
Clark College
Vancouver, WA06-2018
Skills
- Guest relations management
- Brand promotion
- Vendor negotiation
- Entertainment programming
- Customer Engagement
- Crowd control
Timeline
Cruise Director, Sr. Engineer, and Sr. Deckhand
Sternwheeler Columbia Gorge
05.2022 - 08.2024
School Bus Driver & Playground Supervisor
Washougal School District
11.2017 - 09.2021
Associate of Science - Small Business Management
Clark College
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