NIKKI ARRIOLA
City Of Gallup
Gallup,NM
25
years of professional experience
Dedicated customer service representative with a proven track record in conflict resolution and active listening. Demonstrated ability to manage high-stress situations while ensuring customer satisfaction.
Work History
Customer Service Representative
2 Years 6 Months- Resolved customer complaints effectively, ensuring high satisfaction levels.
- Responded to customer inquiries via phone, email, and in-person interactions.
- Assisted in training new staff on customer service protocols and systems.
- Maintained accurate records of customer interactions using CRM softwareeee
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed incoming and outgoing mail, ensuring timely distribution to appropriate departments.
- Organized and maintained electronic filing systems, enhancing document retrieval efficiency.
- Prepared and formatted reports using Microsoft Office Suite, ensuring accuracy and consistency.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming business and client requests for information.
- Processed daily cash transactions and reconciled discrepancies to ensure financial accuracy.
- Maintained organized records of cash receipts and deposits for auditing purposes.
- Assisted in training new staff on cash handling procedures and office protocols.
- Monitored cash drawer balances, identifying variances and implementing corrective actions.
Office Manager
2 Years 10 Months- Coordinated scheduling and resource allocation to optimize team productivity and meet project deadlines.
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Implemented filing systems, improving document retrieval times and supporting organizational effectiveness.
- Developed training programs for new employees, fostering a culture of collaboration and knowledge sharing.
- Managed office correspondence and scheduling to enhance communication efficiency.
- Maintained filing systems, ensuring accurate documentation and easy retrieval of information.
- Managed incoming and outgoing correspondence efficiently, ensuring timely communication across departments.
- Organized and maintained filing systems to enhance document retrieval and operational workflows.
- Processed invoices and purchase orders accurately, facilitating seamless financial operations.
- Assisted in scheduling meetings and managing calendars for multiple team members, improving team coordination.
- Utilized point-of-sale systems to track sales data and manage inventory levels efficiently.
- Ensured compliance with company policies regarding cash handling and financial reporting standards.
Office Clerk
18 Years 2 Months- Coordinated office supplies inventory, optimizing procurement processes and reducing costs.
- Trained new staff on office procedures and software applications, fostering a collaborative work environment.
- Implemented process improvements that streamlined administrative tasks, enhancing overall office efficiency.
- Led project initiatives aimed at enhancing data management practices, resulting in increased accuracy and timeliness of information flow.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
- Enhanced customer satisfaction by promptly addressing concerns and resolving discrepancies in transactions.
- Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
Education
High School Diploma
Skills
Customer service
Complaint handling
Customer relations
Data management
Client relations
Conflict resolution
Follow-up skills
Scheduling
Payment processing
Data entry
Microsoft Excel
Computer proficiency
Paperwork processing
Critical thinking
Document management
Timeline
Customer Service Representative
City Of Gallup
03.2024 - CurrentRead More
Office Manager
DoubleJ'z
05.2021 - 03.2024Read More
Office Clerk
Furniture Warehouse
01.2002 - 03.2020Read More
Gallup Christian School
High School Diploma
Read More