Nikki Bean
Remote Call Center Agent
Aubrey,TX
Summary
Motivated professional with experience in a remote call center environment. A team player who's efficient, and committed to maintaining knowledge of services with delivery and proven multitasking abilities.
Overview
4
4
years of professional experience
Work History
Seasonal Remote Customer Service Representative
Chewy
01.2024 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Remote Call Center Agent
Adecco Staffing
10.2020 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Education
GED -
Pikes Peak Community College
Colorado Springs, CO 05.2001 -
Skills
Customer service/ Call Center
Problem-solving/ Management
Remote/ Work from Home
Microsoft Teams, Outlook, Word, Excel
Social media/ Online Chat/ Email
Timeline
Seasonal Remote Customer Service Representative
Chewy
01.2024 - 09.2024
Remote Call Center Agent
Adecco Staffing
10.2020 - 01.2024
GED -
Pikes Peak Community College
05.2001 -
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