Nikki Blanco
Summary
Organized and dedicated Executive Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and
excellence in customer service.
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
19
19
years of professional experience
Work History
Executive Administrative Assistant/Customer Service Representative
Credit Card Industry & ATMology
12.2016 - Current
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Server
The Landing Restaurant & Bar
06.2015 - 03.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Sales Associate Clinique Make Up Consultant
Macy's
05.2014 - 11.2015
- Utilized sales techniques to build customer interest and close sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Conducted consultations to understand client's desired look.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Administrative Assistant
NAI Capital
06.2005 - 03.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
High School Diploma -
Canyon High School
Canyon Country, CA06.2002
Skills
- Administrative Management
- Data Entry
- Call Management
- Scheduling
- Sales and Promotions
- Information confidentiality
- Spreadsheet Creation
- Master calender management
- Daily specials memorization
- Sales proficiency
- Exceptional customer service
- Client Relationship Building
Timeline
Executive Administrative Assistant/Customer Service Representative
Credit Card Industry & ATMology
12.2016 - Current
Server
The Landing Restaurant & Bar
06.2015 - 03.2016
Sales Associate Clinique Make Up Consultant
Macy's
05.2014 - 11.2015
Administrative Assistant
NAI Capital
06.2005 - 03.2010
High School Diploma -
Canyon High School
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