Nikki Clawson
Sales Consultant
Chubbuck,ID
Summary
Provide efficient customer service to sales agents, accept feedback and adapt to change as needed for business and Learn new skills in leadership.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Sales Consultant
Allstate
03.2021 - Current
- Primarily answer chats from Sales agents efficiently within 7 seconds on first response 6 minute handle time.
- Take over markets while leader is unavailable, take on market leader duties and provide recap when completed
- Assist on projects as department needs
- Flexible schedule to adapt to business needs
Sales agent
Allstate
12.2017 - 03.2021
- Obtain and maintain Property and Casualty insurance license in all 50 states
- Work in competitive environment for competitive compensation
- Overcome objections to sales
- Maintain and exceed provided metric goals to be in the better than expected range
Coaching Partner
Allstate
03.2020 - 10.2020
- Adapt to change while staying efficient and effective
- Punctual and prepared for huddles/ meetings, etc
- Create successful coaching’s for multiple agents to see improvement
- Adapt to different learning styles and was able to remain effective with each agent by increasing sales
Unlicensed service specialist/Extra Hands
Allstate
09.2015 - 12.2017
- Provide great customer service to customers on inbound and outbound calls
- Explain Complex billing statements and offer to take payment on outbound calls to ensure customer loyalty and customer safety
- Lead team meetings and create action plans with peers to drive consistent metrics and solid behaviors
- Experience with peer to peer coaching to achieve consistent experience for the customer
Education
Undergraduate studies -
Idaho State University
Pocatello 01.2012 - 05.2013
High school Diploma -
Century High School
Pocatello 05.2006 - 05.2010
Skills
Effective behavioral coaching with driven results
Quality customer service by actively listening to each sales agent
Easily adapt to change when taking on new goals, business change
Proactive in my approach to learning new skills and abilities to further my career
Critical thinking when complex situations arise
Timeline
Sales Consultant
Allstate
03.2021 - Current
Coaching Partner
Allstate
03.2020 - 10.2020
Sales agent
Allstate
12.2017 - 03.2021
Unlicensed service specialist/Extra Hands
Allstate
09.2015 - 12.2017
Undergraduate studies -
Idaho State University
01.2012 - 05.2013
High school Diploma -
Century High School
05.2006 - 05.2010