Nikki Clawson
Sales Consultant
Chubbuck,ID
Summary
Provide efficient customer service to sales agents, accept feedback and adapt to change as needed for business and Learn new skills in leadership.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Sales Consultant
Allstate
03.2021 - Current
- Primarily answer chats from Sales agents efficiently within 7 seconds on first response 6 minute handle time.
- Take over markets while leader is unavailable, take on market leader duties and provide recap when completed
- Assist on projects as department needs
- Flexible schedule to adapt to business needs
Sales agent
Allstate
12.2017 - 03.2021
- Obtain and maintain Property and Casualty insurance license in all 50 states
- Work in competitive environment for competitive compensation
- Overcome objections to sales
- Maintain and exceed provided metric goals to be in the better than expected range
Coaching Partner
Allstate
03.2020 - 10.2020
- Adapt to change while staying efficient and effective
- Punctual and prepared for huddles/ meetings, etc
- Create successful coaching’s for multiple agents to see improvement
- Adapt to different learning styles and was able to remain effective with each agent by increasing sales
Unlicensed service specialist/Extra Hands
Allstate
09.2015 - 12.2017
- Provide great customer service to customers on inbound and outbound calls
- Explain Complex billing statements and offer to take payment on outbound calls to ensure customer loyalty and customer safety
- Lead team meetings and create action plans with peers to drive consistent metrics and solid behaviors
- Experience with peer to peer coaching to achieve consistent experience for the customer
Education
Undergraduate studies -
Idaho State University
Pocatello 01.2012 - 05.2013
High school Diploma -
Century High School
Pocatello 05.2006 - 05.2010
Skills
Effective behavioral coaching with driven results
Timeline
Sales Consultant
Allstate
03.2021 - Current
Coaching Partner
Allstate
03.2020 - 10.2020
Sales agent
Allstate
12.2017 - 03.2021
Unlicensed service specialist/Extra Hands
Allstate
09.2015 - 12.2017
Undergraduate studies -
Idaho State University
01.2012 - 05.2013
High school Diploma -
Century High School
05.2006 - 05.2010