Nicole Corbett

• Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
• Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
• Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
• Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
• Streamlined communication between clients and internal teams for smoother project execution.
• Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
• Analyzed client feedback to identify areas of improvement for product offerings and services.
• Coordinated training sessions for clients on new product features, enhancing user adoption rates and overall satisfaction levels.
• Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
• Championed initiatives aimed at increasing customer retention rates through proactive engagement strategies.
• Provided exceptional support during product launches, ensuring seamless integration into clients'' existing operations.
• Created Client Success Process and Onboarding Training
• Assisted with creating Knowledge Base Articles to answer client inquiries.

• Prospected into dark accounts, manage and close sales opportunities
• Create and managed entire $100,000+ sales life cycle
• Specialize in new logo and expanding customer base
• Collaborate within company with all teams including Marketing, Operations, IT etc.
• Navigate through multiple decision makers in large complex organizations.
• Maintain and expand existing client account relationships
• Methodically qualify, build and mange an accurate sales funnel
• Cross-Selling and Up-Selling
• Became proficient with SalesForce CRM

Identfy and close new clients

Expand existing customers

Work collaboratively with Marketing and Sales to establish best practices

Help establish Microsoft, Google and AWS partnerships

Identify and sell to new clients

Grow / Expand business within existing clients

Established effective rapport with Executives to deliver estimates and proposals

Cold call to C-level Executives in Fortune 100 companies

Articulate solutions and value to IT and business executives

Work collaboratively with Neudesic management and deliver teams.

Lead and trained new hires

Conducted interviews and assisted in the hiring process

Made high-volume calls to drive attendance to marketing events, campaigns and webinars.

Presented weekly activity reports to management

Updated lead and prospect interaction in Microsoft's CRM

Located qualified candidates for open positions for the aerospace industry.

Presented job opportunities to qualified candidates and negotiated contract terms.

Performed reference checks, exit interviews and other background verifications for all candidates.

Implemented a CRM for the company

Computer Software expert and go to for all employees

• Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
• Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.