Nikki Dagracalobo
Stony Point,NY
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and business audiences. Known for innovation and creative problem-solving abilities to address business challenges. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Manager/Lead Customer Service Representative
Salon C
Garnerville, NY
03.2016 - Current
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Completed day-to-day duties accurately and efficiently.
- Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing.
Education
High School Diploma -
Albertus Magnus High School
Bardonia Ny06-2015
Some College (No Degree) -
St. Thomas Aquinas College
Sparkill, NYSkills
- Customer service
- Billing management
- Report generation
- Customer relationship management
- Communication skills
- Clerical support
- Basic math
- Leadership
Certification
- Microsoft Word Trained
- Excel Trained
- Fast and Efficient typist
- Cash Draw Balancing
Timeline
Business Manager/Lead Customer Service Representative
Salon C
03.2016 - Current
High School Diploma -
Albertus Magnus High School
Some College (No Degree) -
St. Thomas Aquinas College
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