Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Open To Work

Winnie Pui Tran

Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Business to Business Customer Service Representative IIServer

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Las Vegas, NV, US
Open to relocation: Yes

Salary Range

$0/hr - $1000/hr

Important To Me

Healthcare benefitsPersonal development programs

Summary

Professional in customer service with robust experience in managing client relations and resolving issues efficiently. Known for strong teamwork, adaptability, and achieving results. Skilled in communication, problem-solving, and maintaining high standards. Reliable and flexible in meeting evolving business needs.

Overview

8
8
years of professional experience

Work History

Business to Business Customer Service Representative II

Williams-Sonoma, Inc.
Las Vegas, NV
09.2020 - 01.2025
  • Utilized Salesforce and Order Management Systems (OMS) to track and manage customer interactions and orders.
  • Assisted clients with setting up accounts and eligibility verification as per our trade program.
  • Applied advanced problem-solving techniques and conflict resolution strategies to maintain brand reputation and customer satisfaction.

Server

Sushi Hiroyoshi Japanese Cuisine
Las Vegas, NV
06.2017 - 06.2019
  • Provided an elevated dining experience by demonstrating comprehensive knowledge of Japanese cuisine and traditions.
  • Effectively coordinated between front-of-house and back-of-house teams to enhance service efficiency.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Associate of Hospitality Management -

College of Southern Nevada
05-2020

Skills

  • Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Salesforce (2 years)
  • Multilingual Abilities: Fluent in English, conversational Cantonese, and Japanese
  • Problem Solving & Communication: Expertise in conflict resolution, de-escalation, and delivering clear, professional communication
  • Team Collaboration: Adept at working in collaborative environments to maintain high operational and service standards
  • Customer service
  • Call center experience
  • Conflict resolution

Accomplishments

  • Promoted from Level I Phone Service Representative to the Furniture Team, subsequently advancing to a Level II Business-to-Business (B2B) Representative.
  • Addressed and resolved customer concerns related to financial hardship and fraud.

Languages

English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Japanese
Limited Working

Timeline

Business to Business Customer Service Representative II

Williams-Sonoma, Inc.
09.2020 - 01.2025

Server

Sushi Hiroyoshi Japanese Cuisine
06.2017 - 06.2019

Associate of Hospitality Management -

College of Southern Nevada

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Winnie Pui Tran