Nikki Davio
Lake Worth
Summary
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Walmart
Winchester, VA
01.2025 - 08.2025
- Assisted pharmacists in dispensing medications and verifying prescriptions for accuracy.
- Maintained inventory levels by monitoring stock and placing orders as needed.
- Provided exceptional customer service by answering inquiries regarding medications and health products.
- Operated pharmacy software to process prescription transactions efficiently.
- Ensured compliance with safety and regulatory standards in medication handling.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Collected co-payments or full payments from customers.
Certified Pharmacy Technician
Winchester Medical Center
Winchester, VA
05.2022 - 05.2024
- Educated customers on proper medication usage and potential side effects.
- Prepared and dispensed medications accurately for inpatient care units.
- Conducted medication reconciliation to prevent errors during patient transitions.
- Maintained compliance with regulatory standards and hospital policies.
- Promoted a culture of continuous improvement within the pharmacy department through proactive identification of workflow inefficiencies and proposing viable solutions.
- Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walgreen's Pharmacy
Inwood, WV
09.2017 - 05.2022
- Managed prescription processing and medication dispensing with high accuracy.
- Implemented inventory control measures to reduce waste and improve efficiency.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Residential Manager
Human Development Coucil
Hagerstown, MD
04.2017 - 08.2017
- Supervised daily operations of residential facilities, ensuring a safe and supportive environment for all residents.
- Supervised daily operations and staff performance to ensure high-quality resident care.
- Fostered positive relationships with residents, families, and external stakeholders to enhance satisfaction.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Developed strong relationships with residents, fostering a positive and supportive living community.
Certified Medication Aide-Direct Care
Community Living Association
Frederick, MD
11.2015 - 12.2016
- Administered medications accurately and timely while adhering to safety protocols and procedures.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Streamlined medication administration processes, ensuring timely delivery of required treatments.
- Displayed excellent attention to detail when updating electronic medical records after each instance of administering medicine as per legal requirements.
Server
Texas Steakhouse & Saloon
Winchester, VA
01.2009 - 05.2016
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Science - Human Services
North Country Community College
Malone, NY03-2009
Associate of Applied Science - Criminal Justice
Clinton Community College
Plattsburgh, NY05-2004
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Cleanliness standards
- High volume dining
- Food running
- Food safety practices
- Table bussing
- Point of sale operation
Timeline
Certified Pharmacy Technician
Walmart
01.2025 - 08.2025
Certified Pharmacy Technician
Winchester Medical Center
05.2022 - 05.2024
Pharmacy Technician
Walgreen's Pharmacy
09.2017 - 05.2022
Residential Manager
Human Development Coucil
04.2017 - 08.2017
Certified Medication Aide-Direct Care
Community Living Association
11.2015 - 12.2016
Server
Texas Steakhouse & Saloon
01.2009 - 05.2016
Associate of Science - Human Services
North Country Community College
Associate of Applied Science - Criminal Justice
Clinton Community College