Nikki Derrington
Goodyear,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Merchant Services Inc., where I excelled in customer service and CRM software management. Skilled in creative problem-solving and building strong customer relationships, I consistently enhanced customer satisfaction and efficiency. My punctuality and reliability, combined with my call center expertise, drive exceptional outcomes.
Overview
12
12
years of professional experience
Work History
Florist
Browne's Flowers
Laguna Beach, CA
12.2018 - 10.2022
- Created floral designs with fresh flowers.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Managed customer orders, requests, and complaints in a timely manner.
- Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
Call Center Agent, Inbound Sales
Anyone Home
Lake Forest, CA
09.2014 - 11.2018
- Provided efficient resolution of issues within established timeframes.
- Developed strong relationships with customers to encourage repeat business opportunities.
- Recorded all customer interactions in the company's CRM system.
- Followed up with customers after their call to ensure their issue was resolved satisfactorily.
Call Center Representative
Merchant Services Inc.
Irvine, CA
01.2011 - 09.2014
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
Graduate Certificate - Human Services
Saddleback College
Mission Viejo, CA03-2010
Medical Billing/Coding
Bryman College
Anaheim, CA03-2008
General Studies
Sonora High School
Fullerton, CA06-1985
Skills
- Customer service
- Call center experience
- Call center procedures
- Punctuality and reliability
- Creative problem solving
- CRM software
References
References available upon request.
Timeline
Florist
Browne's Flowers
12.2018 - 10.2022
Call Center Agent, Inbound Sales
Anyone Home
09.2014 - 11.2018
Call Center Representative
Merchant Services Inc.
01.2011 - 09.2014
Graduate Certificate - Human Services
Saddleback College
Medical Billing/Coding
Bryman College
General Studies
Sonora High School
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