Nikki Devezin
New Orleans,LA
Summary
Experienced Receptionist and Scheduling Coordinator with a proven track record of delivering exceptional customer service. Skilled in managing schedules, coordinating appointments, and maintaining smooth office operations. Dedicated to creating positive client experiences and fostering efficient communication.
Tax professional with proven track record in delivering comprehensive tax support. Adept at navigating tax regulations and ensuring accurate tax filing. Known for strong team collaboration and adaptability, with focus on achieving results and exceeding client expectations.
Overview
9
9
years of professional experience
Work History
Tax Support Specialist
Concentrix
01.2025 - Current
- Collaborated with colleagues to share knowledge and improve overall service quality within the team.
- Delivered exceptional customer service by addressing concerns promptly and offering clear explanations of complex tax concepts.
- Prepared accurate tax returns for individuals and businesses, adhering to strict deadlines and regulatory requirements.
- Developed excellent rapport with repeat clientele through consistent delivery of reliable support services.
- Enhanced client satisfaction by providing timely and accurate tax support services.
- Researched tax implications for various deductions and credits.
Patient Intake Coordinator
Fresenius Medical Care
04.2023 - 08.2024
- Directed phone calls with referral sources
- Confirmed medical records for patients
- Worked with authorization teams for financial authorization
- Kept up with emails regarding patients
- Worked with clinics via telephone to assist with patient scheduling and medical clearance
- Assured patients are placed in clinics in timely manner
Customer Service Specialist
AdaptHealth
07.2022 - 03.2023
- HIPPA verifications
- Assisted diabetic patients with reordering of supplies
- Provided assistance to patients with ordering or app troubles
- Insurance and Physician Verification
- Answered phone and assisted up to 50 or more Patients with reordering or account changes
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Confirmed prescriptions
Medical Scheduler
Advantmed
01.2019 - 05.2022
- Worked with Scheduling Manager to schedule traveling physicians
- Responsible for maintaining provider monthly schedule
- Completed escalation process when clinician leadership support is needed
- Promoted excellent patient care/services
- Verified and explained insurance policies and procedures
- Collected, process demographic, and insurance information
- Scheduled appointments for a variety of procedures including out-patient testing and procedures
- Obtained Prior Authorizations for Admits, out-patient / in-patient services, OBS, Rehab, Home Health
- Collected deposits or co-pays
- Verified eligibility of Medicare and Medicaid patients in Compliance Checker
Medical Receptionist
Slidell Memorial Hospital
03.2016 - 11.2018
- Welcomed patients to the facility
- Completed all admissions paperwork and enter it digitally
- Verified medical insurance coverage and benefits for each patient
- Scheduled appointments for consultations, tests and procedures
- Answered phone and email inquiries
- Addressed any patient complaints or concerns
- Performed clerical work such as filing, copying and faxing
Education
High School -
Algiers Technology Academy
New Orleans, LA05.2009
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Microsoft excel
- Schedule Management
Languages
English
Full Professional
Timeline
Tax Support Specialist
Concentrix
01.2025 - Current
Patient Intake Coordinator
Fresenius Medical Care
04.2023 - 08.2024
Customer Service Specialist
AdaptHealth
07.2022 - 03.2023
Medical Scheduler
Advantmed
01.2019 - 05.2022
Medical Receptionist
Slidell Memorial Hospital
03.2016 - 11.2018
High School -
Algiers Technology Academy
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