Zondwayo Beza
Department of Revenue
Jefferson City,MO
1
Certification
8
years of professional experience
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
A solid background in providing customer support by delivering timely and accurate assistance, Proficiency in resolving complex issues.
Work History
Tax Support Specialist
3 Years- Researching state employee and professional licensee holders for tax compliance. Entering in tax returns and taking payments as needed for compliance letters.
- Assist with quality assurance on tax returns through inbound and outbound calls.
- Recent projects include year-end testing and forms analysis.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information, and provided solutions to problems.
Crypto Trader
3 Years 1 Month- Analyzed market trends to identify profitable trading opportunities and optimize portfolio performance.
- Developed and implemented trading strategies to enhance risk management and maximize returns.
- Monitored cryptocurrency exchanges and executed trades based on real-time data analysis.
- Collaborated with cross-functional teams to assess market conditions and adjust trading approaches accordingly.
In-Home Caretaker
2 Years 9 Months- Provided care to elderly mother during the pandemic enhancing their quality of life through daily support.
- Assisted with daily living activities.
- Addressing specific needs and preferences.
- Coordinated with healthcare professionals to ensure comprehensive care and timely interventions.
Healthcare Consultant
1 Year 1 Month- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Collaborated with team members to manage high-volume call periods effectively.
- Collaborated with healthcare providers to resolve patient issues promptly and effectively.
- Streamlined communication between patients and medical staff, improving response times.
- Resolved patient inquiries efficiently, providing accurate information regarding healthcare services and insurance coverage.
Education
- General Studies
Graduation - 1996
Skills
Research Skills
Formatting Abilities
Theme Development
Team Building
Proficient in MS Office
Commitment to exceptional customer service
Data entry
Lead/Trainer
Certification
Learning and Leadership Certificate
Timeline
Tax Support Specialist
Department of Revenue
07.2023 - CurrentRead More
Crypto Trader
Drip Network
05.2020 - 06.2023Read More
In-Home Caretaker
N/A
03.2020 - 12.2022Read More
Healthcare Consultant
Rose International
04.2018 - 05.2019Read More
LINCOLN UNIVERSITY
Read More
JEFFERSON CITY HIGH SCHOOL
from General Studies
Read More
Community Programs
Created (with family) a yearly scholarship program named after my father, the Honorable Dr. Jabulani Beza. The scholarship is provided to Lincoln University students.