Nikki Dugas
Main Street Nutrition
St Martinville
23
years of professional experience
Dynamic professional with extensive experience in customer relations and small business operations. Skilled in developing operational procedures and training staff, ensuring exceptional customer experiences and compliance with regulations.
Work History
Owner
1 Year- Developed and implemented daily operational procedures for efficient store management.
- Managed inventory levels and conducted regular stock assessments to ensure product availability.
- Trained staff on customer service best practices, enhancing overall client satisfaction.
- Created engaging marketing materials to promote nutritional products and services effectively.
- Managed day-to-day business operations.
- Ensured compliance with health regulations, maintaining a safe environment for customers and employees.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Owner
8 Years 1 Month- Designed and embroidered logos and monograms for businesses, schools and personal items.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Fostered strong relationships with clients to boost retention rates.
- Ran day to day operations of my small business. Handling all paperwork including monthly sales taxes to federal and state.
- Fostered strong relationships with clients to boost sales.
New Accounts Representative/Teller
9 Years 1 Month- Developed and maintained comprehensive knowledge of banking products to assist new account clients effectively.
- Guided customers through the account opening process, ensuring compliance with regulatory requirements and bank policies.
- Collaborated with team members to streamline onboarding procedures, enhancing overall customer experience and satisfaction.
- Reviewed and processed account applications accurately, reducing errors and improving operational efficiency.
- Managed customer inquiries regarding account features, resolving issues promptly to build lasting relationships.
- Educated customers about online banking tools and promoting ease of use.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Handled all customers teller needs including deposition, withdrawals, money orders, cashiers checks, etc. Balanced daily cash drawers and vault.
Education
High School Diploma
No Degree - Accounting And Finance
- Dean's List [Top of class award)
- Honor Roll
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Timeline
Owner
Main Street Nutrition
11.2020 - 11.2021Read More
Owner
Precision Stitching & Design
12.2010 - 01.2019Read More
New Accounts Representative/Teller
First La National Bank
05.1999 - 06.2008Read More
SLCC (Evangeline Votech School)
No Degree from Accounting And Finance
Read More
St Martinville Senior High School
High School Diploma
Read More