Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Fisher

Spokane Valley,WA

Summary

Responsible Kiosk Manager with [17] years of experience providing sales services. Honest worker excelling in loss prevention strategies. Organized and proficient in restocking store merchandise to guarantee product availability for customers. Award-winning Kiosk Manager recognized for exceeding sales goals and fostering positive experience for customers. Adept at following all operational and procedural guidelines to drive business efficiency. Excellent time manager and team leader. Offering [17] years of experience and retail knowledge.

Overview

25
25
years of professional experience

Work History

Wireless Kiosk Manager

Wireless Advocates
04.2006 - 12.2022
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Contributes to team effort by my accomplishing related results as needed.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends as well as being there advocate to the best solution for them.
  • Handled and resolved customer service related problems.
  • Scheduling and payroll
  • Led and motivated sales team to meet and exceed sales goals.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recognized for surpassing sales quota by [Number]%.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.

Office Manager

Line-X Of Silverdale
11.1997 - 03.2005
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Updated reports, managed accounts, and generated reports for company database.
  • Assisted in the spray booth by prepping, scuffing the vehicle before the application process was applied.
  • Transporting vehicles back and forth from the dealership back to the shop.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Education

High School Diploma -

Bethel High School
Spanaway, WA
06.1992

Skills

  • Sales Management
  • Performance Management
  • Quality Management
  • Results Driven
  • Supervision
  • Coaching and Constructive Feedback
  • Process Knowledge
  • Leadership Development
  • Customer Experience
  • Management Training
  • Business Leadership
  • Hiring and Developing
  • Developing Budgets
  • Handles Pressure
  • Sales Auditing, along with Paperwork Reconciliation
  • Program Monitoring
  • In-Store Promotions
  • Supplier Monitoring
  • Customer Service and Assistance
  • Customer Loyalty

Timeline

Wireless Kiosk Manager

Wireless Advocates
04.2006 - 12.2022

Office Manager

Line-X Of Silverdale
11.1997 - 03.2005

High School Diploma -

Bethel High School

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Nikki Fisher