Nikki Flynt
New Smyrna Beach,FL
Summary
Results-driven Fixed Operations Director with 10+ years experience, proven ability to enhance productivity and efficiently manage tasks. Skilled in strategic planning, team leadership, and operational process improvement. Excel at using communication, problem-solving, and adaptability to navigate complex challenges and drive team success.
Overview
6
6
years of professional experience
Work History
Service/Parts Director
Jc Lewis Ford Lincoln
Statesboro, Georgia
02.2019 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired and trained service department staff to drive performance.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Facilitated communication between the service department and other company divisions.
- Coordinated with the warranty department to process claims and provide customer support.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
Education
Some College (No Degree) -
Valdosta State University
Valdosta, GA01-2010
Skills
- Workflow management
- Data analysis
- Team leadership
- Regulatory compliance
- Process improvement
- Cross-department collaboration
- Employee training
- Conflict resolution
- Customer relations
- Implementing performance targets
- Manufacturer warranty policies
- Optimizing profitability
- Staff development
- Warranty administration
Accomplishments
- Co-Chair of NADA Fixed Opts group FF75
- Previous experience with luxury brands (BMW, Mercedes and Lincoln)
Timeline
Service/Parts Director
Jc Lewis Ford Lincoln
02.2019 - Current
Some College (No Degree) -
Valdosta State University