Summary
Overview
Work History
Education
Skills
Timeline
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Darian Nicole Galvez

Madison,AL

Summary

Professional in brand representation with strong focus on driving awareness and engagement. Experienced in building relationships, promoting products, and executing marketing strategies. Known for collaborating effectively with teams and adapting to changing needs, ensuring goals are consistently met. Skilled in communication, public speaking, and social media management. Reliable and results-driven with passion for delivering impactful outcomes.

Overview

6
6
years of professional experience

Work History

Brand Ambassador Coordinator

Livbay Lash
02.2022 - 05.2024
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations on social media platforms.
  • Enhanced brand recognition by executing promotional content and engaging customers with product demonstrations.
  • Collaborated with marketing team to develop and implement local marketing strategies, raising brand awareness.
  • Boosted sales through effective collaboration with Ambassadors to promote products for UGC content.
  • Distributed promotional materials, increasing brand recognition.
  • Managed compensation of Ambassadors Affiliate Marketing

Social Media/Customer Service Specialist

Livbay Lash
02.2022 - 05.2024
  • Handled escalated emails/ messages calmly, finding resolutions that satisfied both the company and the customer''s needs across all social platforms.
  • Managed high call volume messages while maintaining a courteous and professional demeanor, during sales and promotions.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Certified Nursing Assistant

Crossville Health and Rehabilitation
10.2018 - 05.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Education

High School Diploma -

Robert S. Alexander
Douglasville
05-2010

Skills

  • Customer service

  • Bilingual (Spanish)

  • Brand awareness

  • Social media expertise

  • Social media management

  • Public relations

  • Teamwork and collaboration

Timeline

Brand Ambassador Coordinator

Livbay Lash
02.2022 - 05.2024

Social Media/Customer Service Specialist

Livbay Lash
02.2022 - 05.2024

Certified Nursing Assistant

Crossville Health and Rehabilitation
10.2018 - 05.2019

High School Diploma -

Robert S. Alexander

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