Nikki Garcia

Oversee operatioOversee operations of Emmerton House, a communal living residence for women.ns of Emmerton House, a communal living residence for women.

• Manage weekly rental collections and coordinate payment plans and financial assistance.
• Draft resident policies, notices, and lease agreements in line with nonprofit housing regulations.
• Plan events and fundraisers including tea socials, fashion shows, and historical programming.
• Conduct resident intakes, coordinate maintenance and inspections, and resolve community issues.
• Liaise with city and nonprofit agencies to secure support services for residents.
• Developed marketing plans to increase awareness of the residence in the local area.
• Provided assistance to residents regarding questions or concerns about their living arrangements.
• Assisted in resolving disputes between tenants in a timely manner.

• Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
• Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
• Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Scheduled patient appointments over phone and in person, maximizing productivity.
• Ran credit card batches and balanced deposits on daily basis.

• Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
• Facilitated communications by forwarding emails, transferring calls and filing documents.
• Coordinated meeting and work schedules for staff teams and executives.
• Collected and Reconciled all Reciepts of the Company Credit Card on a weekly Basis
• Maintained company confidence and protected business operations by keeping sensitive information confidential.
• Received and deposited all checks that were received from Insurance companies.
• Took detailed notes in meetings and disseminated information afterward.
• Updated and implemented administrative and executive support policy changes and monitored effects.
• Delivered optimal administrative, customer service and case management support.
• Obtained signatures for financial documents and internal and external invoices.
• Compiled meeting agendas and supportive materials ahead of meetings.
• Performed Human Resource task ie- Run CORI checks and wrote offer letters, as well as did the complete onboarding for new employees.
• Created email accounts and new badges for all new employees.
• Dedicated point of contact for all vendors.
• Executed special objectives and projects in response to executive team and board member requests.

• Handled incoming calls and directed callers to appropriate department or employee.
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• Provided secretarial and office management support while building cooperative working relationships.
• Utilized editing programs to proofread content for typo-free emails, memos and documentation.
• Produced contrast-enhanced radiographs of heart and cardiovascular systems with help of diagnostic imaging equipment.
• Communicated test or assessment results to medical professionals.
• Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
• Assisted in training technicians, medical students or other staff members.
• Identified needs of customers promptly and efficiently.

• Maintained current, organized and efficient office inventories.
• Compiled physical and digital documents, charts and reports.
• Answered phone calls to provide assistance, information and medical personnel access.
• Scheduled radiology exams for patients.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Helped residents walk with or without self-help devices.
• Observed and reported unusual symptoms and changes to charge nurse.

• Assisted patients with basic care and provided excellent service.
• Updated patient accounts and information daily.
• Conducted patient intake interviews to collect medical information and insurance details.
• Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
• Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
• Organized, distributed and replenished office supplies to keep department running efficiently.
• Managed physician calendar, scheduling patient appointments and procedures.
• Scheduled appointments in accordance with facility calendar and provider availability.

• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Documented activities and recorded information in EMR system.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Upheld donor confidentiality throughout intake and collection process.
• Labeled blood vials with critical information like time of collection, date and patient name.
• Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.