NIKKI GENTRY
Foley,AL
Summary
Proven track record in enhancing patient and workflow efficiency at Gulf Coast Dentistry through expert management of insurance practices and HIPAA compliance. Demonstrated ability to streamline scheduling and billing processes, achieving significant improvements in patient service and operational productivity. Skilled in insurance verification and adept at fostering positive relationships with patients, staff, and insurers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Gulf Coast Dentistry
Gulf Shores, AL
08.2024 - 02.2025
- Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
- Collected, posted and managed patient account payments.
- Responded promptly to inquiries from patients, providers, and insurers regarding claim status.
- Monitored changes in insurance policies and communicated relevant updates to staff and patients.
- Verified patient insurance coverage and eligibility for dental services.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified, updated and entered patient information into system.
- Scheduled appointments and managed the office calendar to ensure efficient use of time.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
Practice Administrator
IES Alabama at SBRMC
, TX
06.2023 - 01.2024
- Consulted with clinicians to develop business strategy
- Created and maintained electronic record management (EMR) systems to store data and develop reports
- Assisted with development of regulatory compliance systems
- Motivated staff by offering direction and providing constructive feedback
- Ordered supplies needed and kept tabs on inventory levels
- Supported entire practice's staff, which boosted efficiency and improved overall process flow
- Addressed credentialing requests, overseeing compliance with governmental and organizational guidelines regarding tiered data access
- Confirmed facility and user credentials to initiate and maintain registration and enrollment processes
Insurance Coordinator
Lisa Miller Oral Facial Surgery
12.2021 - 08.2023
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Investigated and resolved issues to maintain billing accuracy
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Collected, posted and managed patient account payments
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management
- Checked claims coding for accuracy with ICD-10 standards
- Performed insurance verification, pre-certification and pre-authorization
- Reconciled codes against services rendered
Medical Office Assistant
Dr McLeod
09.2020 - 06.2021
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Entered insurance, demographics and health history into patient database
- Delivered high-quality administrative and customer service to sustain patient and workflows
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff
- Assisted with referrals and prepared medical records for patients
Practice Coordinator
Apollo MD at SBRMC
12.2016 - 05.2020
- Reconcile daily census
- Ensure provider education of chart flow process
- Review charts daily for completion of documentation and flag incomplete charts to obtain missing information from provider
- Communicate billing concerns with the providers
- Maintain daily/weekly/monthly reports that are required by facility and/or corporate office
- Assist medical director and operations team with administration of staffing and scheduling
- Provide administrative support to the providers, medical director, operations team, credentialing and recruiter as needed
Registrar
SBRMC
12.2015 - 12.2016
- Registered patients upon entry into the emergency room
- Began patient charts containing personal and insurance information as well as reason for their visit
- Directed patients and families to the correct area within the emergency room
- Visited patient bedsides to register those who were brought in via emergency services
- Spoke with families of patients unable to answer questions and provide information
- Transferred all information to hospital floor if patient was admitted
Homemaker
Student
01.2007 - 12.2015
- In this time, I attended college courses as well as providing care for my four children
Billing Clerk
BCT of Central FL
12.2006 - 12.2007
- Entered data, created billing statements and printed labels for orders to be delivered
- Assisted customers in resolving day to day billing issues
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods
Education
Associate of Science - Business
Faulkner Community College
Bay Minette, ALSkills
- HIPAA Compliance
- Insurance Practices
- Insurance Verification
- Open Dental
- Scheduling
- Billing and Invoicing
- Treatment Planning
Certification
AAOMS Billing and Coding Training, 2022
Timeline
Dental Insurance Coordinator
Gulf Coast Dentistry
08.2024 - 02.2025
Practice Administrator
IES Alabama at SBRMC
06.2023 - 01.2024
Insurance Coordinator
Lisa Miller Oral Facial Surgery
12.2021 - 08.2023
Medical Office Assistant
Dr McLeod
09.2020 - 06.2021
Practice Coordinator
Apollo MD at SBRMC
12.2016 - 05.2020
Registrar
SBRMC
12.2015 - 12.2016
Homemaker
Student
01.2007 - 12.2015
Billing Clerk
BCT of Central FL
12.2006 - 12.2007
Associate of Science - Business
Faulkner Community College
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