Danielle Morales
Mesa,Arizona
Summary
Detail-oriented dental insurance coordinator with 14 years of experience in the dental field. Excels in front office operations and has a deep understanding of the dental industry. Skilled in maintaining front office workflow, filing patient documentation, and verifying insurance coverage. Provides a positive patient reception and ensures efficient insurance coordination in a fast-paced environment.
Overview
14
14
years of professional experience
Work History
Dental Insurance Coordinator
Artistic Dental at the Biltmore
06.2024 - Current
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their financial responsibilities throughout the treatment process.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Collaborated with dentists to create treatment plans that optimize available insurance benefits without compromising quality of care.
- Make appointments , review treatment plans. Set up payment arrangements
- Audited hygiene schedule daily , check in and check out . Maintain full hygiene schedule
- Filed and tracked insurance claims and communicated claims status to patients.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Pediatric Dental Office Manager
Mb2dental
02.2023 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Insurance Coordinator/ Float
Softouch Dental Care
07.2020 - 02.2023
- Filed and tracked insurance claims and communicated claims status to patients.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Assist Dr in Back Office as needed. Crown, Fillings, Limited Exams.
- Assist in Hygiene as needed , knowledgeable in Xrays, impression taking, sterilization.
Lead Front Office Insurance Coordinator
Islands Pediatric Dentistry
08.2019 - 07.2021
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Monitored front office , verified pre authorizations for surgery
- Over looked the schedule on a daily basis , maintained a full schedule per Provider
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Aided colleagues, managers and customers through regular communication and assistance.
Patient Care Administrator
Pure Dental Brands
08.2017 - 02.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Floating Dental Assistant
Millennium Endodontics
03.2016 - 06.2017
- Organized referrals to other medical specialists.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Cleaned and sterilized instruments between patients to protect from infection risks.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Dental Center of Mesa
Dental Assitant
01.2015 - 12.2015
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Cleaned and sterilized instruments between patients to protect from infection risks.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Took dental images
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Dental Assistant
Prime Dental Care
08.2011 - 12.2014
- Ordered office supplies
- Cleaned and sterilized instruments between patients to protect from infection risks.
- Back office duties
- Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
- Helped Dentist complete routine and advanced procedures by preparing patients and instruments for expected needs.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
Education
Certified Dental Assistant - Dental Assisting
Carrington College - Phoenix
Phoenix, AZ07.2011
Diploma
Mesquite High School
Gilbert, AZ05.2009
Skills
- Organization
- Problem resolution
- Insurance Billing
- Insurance Knowledge
- HIPAA Compliance
- Treatment Planning
- Patient Information Verification
- Patient Contact
- Taking radiographs
- Dental procedures
- Team building
- Customer service
- Scheduling
- Appointment Setting
- Patient Assistance
- Dentrix G4/G5 , Open dental
- Payment Collection
- Financing knowledge
- Charting
Timeline
Dental Insurance Coordinator
Artistic Dental at the Biltmore
06.2024 - Current
Pediatric Dental Office Manager
Mb2dental
02.2023 - 06.2024
Insurance Coordinator/ Float
Softouch Dental Care
07.2020 - 02.2023
Lead Front Office Insurance Coordinator
Islands Pediatric Dentistry
08.2019 - 07.2021
Patient Care Administrator
Pure Dental Brands
08.2017 - 02.2019
Floating Dental Assistant
Millennium Endodontics
03.2016 - 06.2017
Dental Center of Mesa
Dental Assitant
01.2015 - 12.2015
Dental Assistant
Prime Dental Care
08.2011 - 12.2014
Certified Dental Assistant - Dental Assisting
Carrington College - Phoenix
Diploma
Mesquite High School
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