Nikki Gonzales
Draper,UT
Summary
Dedicated SaaS Account Manager with a passion for building trusted client relationships and driving long-term customer success. Experienced in developing strategic account plans that align software solutions with customer business objectives, uncover growth opportunities, and maximize product adoption. Proven ability to increase account value, support retention and renewals, and partner cross-functionally to deliver exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Account Manager
PairSoft
Draper, UT
07.2021 - Current
- Developed strategic account plans aligning with customer goals and company objectives.
- Developed strategic account plans aligning with customer goals and company objectives..
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Manager
NetDocuments
Lehi, UT
10.2017 - 07.2021
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
Account Manager
Convirza
Draper, UT
03.2016 - 10.2017
- Developed customized account plans for clients to help them achieve their business goals.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Associate of Science - Communications
University of Utah
Salt Lake City, UTSkills
- Account management
- Client relationship management
- Client relations
- Sales forecasting
- Strategic Thinking
- Negotiation
- Customer engagement
- Customer service
- Teamwork and collaboration
Accomplishments
Consistently met or significantly exceeded quarterly sales quotas by identifying growth opportunities and delivering value-driven solutions. Proactively documented and resolved customer issues, strengthening client relationships, improving satisfaction, and contributing to successful renewals and subscription expansion.
Timeline
Account Manager
PairSoft
07.2021 - Current
Account Manager
NetDocuments
10.2017 - 07.2021
Account Manager
Convirza
03.2016 - 10.2017
Associate of Science - Communications
University of Utah