Nikki Grant
Greenock,PA
Summary
Proven Medical Biller and Customer Service Representative with a track record of enhancing billing processes at Apria Healthcare. Expert in ICD-10 coding and billing software, with a knack for teamwork and collaboration. Excelled in handling customer inquiries, boosting satisfaction by streamlining service delivery. Skilled in chart auditing and records management, consistently achieving optimal reimbursement and compliance.
Overview
23
23
years of professional experience
Work History
Medical Biller
Apria Healthcare
Bridgeport, WV
05.2010 - Current
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Maintained up-to-date knowledge of government regulations related to healthcare reimbursement policies and procedures.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Customer Service Representative
TeleTech Holdings, Inc.
Uniontown, PA
09.2001 - 09.2004
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Information Technology And Accounting - Computer And Information Systems
West Virginia Career Institute
P.O. Box 278 Braddock, PA 1546509-2001
High School Diploma -
Brownsville Area High School
Brashear Avenue Brownsville, PA 1541706-1998
Skills
- Chart Auditing
- Teamwork and Collaboration
- Information requests
- Billing and Collection Procedures
- Balance reconciliation
- Records Management
Timeline
Medical Biller
Apria Healthcare
05.2010 - Current
Customer Service Representative
TeleTech Holdings, Inc.
09.2001 - 09.2004
Information Technology And Accounting - Computer And Information Systems
West Virginia Career Institute
High School Diploma -
Brownsville Area High School
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