Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Grier

Union City,Ga

Summary

Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.

Overview

6
6
years of professional experience

Work History

Area Manager/Operations Manager

Amazon Fulfillment Center
07.2021 - Current
  • Assess performance goals and targets to achieve customer demand and ensure accuracy and quality by coaching, managing, and developing a team of approximately 100 Amazon associates
  • Collaborate with peers and associates to identify possible inefficiencies in the process to improve process efficiency and create a better experience for the amazon associate
  • Analyze and interpret productivity and quality metrics to determine trends in the job performance of Amazon associates
  • Communicate policies to the Amazon associate team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.

Outbound Process Lead

Amazon Fulfillment Center
06.2019 - 07.2021
  • Monitor Dwelling orders across the outbound departments, preventing an average of 800 – 1500 misses per day, ensure staffing accuracy, and mitigating further issues through revision of standard work within the Pack department by setting up a standard of monitoring and calling out discrepancies for adjustments based on expected volume and units processed per hour
  • Worked with pick, sort, pack, ship dock as the Flow PA to ensure efficient outbound flow resulting in top 2 out of 4 shifts for cost performance
  • From Q2 2021 to Q3 2022 we saw a headcount accuracy improvement of 16.05% which led to cost savings of roughly $4,800 per quarter
  • Through tracking bottom performers in quality, I compiled a list of repeat offenders for defects with high and low-cost impacts
  • The associates were coached weekly with quality drills and escalation processes
  • Through this effort our quality defects saw a 24% drop from an average of 24,500 to roughly 17,220
  • The threshold for this metric is 21,000
  • The POC for six Process Guides training them in productivity, quality compliance, safety/OSHA standards, productivity, quality compliance, safety/OSHA standards (within my scope), and behavioral adherence mainly DEI and how to have tough conversations
  • Five of the Six Process Guides have gone on to promote and are now top performers within their respective departments
  • Partnered with other Amazons in the region for a Pack Kaizen to develop standard of work which led to a 7% increase in single small pack rates
  • This standard of work led to a cost saving of $2.44MM between the sites

Outbound Problem Solver

Amazon Fulfillment Center
10.2018 - 06.2019
  • Identify, investigate, and correct shipment errors through the use of POPS and Rodeo to ensure that customers’ orders are delivered on time
  • Accomplished production goals by working with speed and accuracy
  • Researched lost items in the database, identify defective, incorrect or missing merchandise through the use of IOL
  • With this process by finding the missing items the site is about to keep these items in inventory decrease the items that needs to be deleted by 4%
  • Helped write a standard of work for outbound problem solve which lead to the mitigation of misses across all shifts

Education

High School -

Heard County High School
05.2017

Skills

  • Process Improvement
  • Inventory Management
  • Performance Evaluations
  • Warehouse Management Systems
  • Data Analysis
  • Managerial Accounting
  • Relationship building and management
  • Operations
  • Controlling costs
  • Talent review
  • Systems and software expertise
  • Training and coaching
  • Negotiation

Timeline

Area Manager/Operations Manager

Amazon Fulfillment Center
07.2021 - Current

Outbound Process Lead

Amazon Fulfillment Center
06.2019 - 07.2021

Outbound Problem Solver

Amazon Fulfillment Center
10.2018 - 06.2019

High School -

Heard County High School

Similar Profiles

CREATE PROFILE
Nikki Grier