Nikki Homanick
Baltimore,MD
Summary
Results-driven account manager with extensive experience in premium service and event planning. Proven ability to deliver exceptional client experiences in the sports sector. Committed to providing top-tier service to Boston sports fans and enhancing overall satisfaction.
Overview
5
5
years of professional experience
Work History
Manager, Premium Service
Baltimore Orioles
Baltimore, MD
01.2026 - Current
- Served as primary contact for Premium Membership and Suite Lease accounts, ensuring client needs were met daily.
- Spearheaded all premium client events and handled cross department communications throughout the season.
- Facilitated renewal and retention conversations, strengthening relationships and trust with clients.
- Built the programming for the position from scratch - all policies and procedures for the Premium Service baselines.
Account Executive, Retention and Member Services
Baltimore Orioles
Baltimore, MD
05.2024 - 12.2025
- Retained 97% of client accounts within first year, demonstrating commitment to customer satisfaction and loyalty.
- Provided exceptional customer service to 900+ accounts by addressing inquiries and resolving issues promptly.
- Utilized cross-selling techniques to promote additional services during customer interactions, contributing to revenue growth across membership, group, and suite sales.
- Collaborated with team members to execute special events that enhanced member engagement.
Group Sales Manager
Lehigh Valley IronPigs
Allentown, PA
03.2021 - 05.2024
- Secured new customer accounts and achieved sales goals of $300K+ year over year.
- Developed and nurtured customer relationships, fostering long-term business partnerships.
- Addressed and resolved issues for high-profile customers, enhancing customer retention and satisfaction.
- Researched and compiled leads for outbound sales.
- Recruited and administered 100+ interviews and hired top candidates to help excel game day productivity across all departments.
- Coordinated game day internship program, preparing interns for successful contributions in 2024.
Education
B.A. - Media Studies
Pennsylvania State University
University Park, PA05-2020
Skills
- Account Management
- Customer Relations
- Client engagement and retention
- Cross-Selling Techniques
- Cross-selling techniques
- Event Coordination
- Microsoft Office Suite
- Time Management and Organization
- Conflict resolution
- Effective communication
Timeline
Manager, Premium Service
Baltimore Orioles
01.2026 - Current
Account Executive, Retention and Member Services
Baltimore Orioles
05.2024 - 12.2025
Group Sales Manager
Lehigh Valley IronPigs
03.2021 - 05.2024
B.A. - Media Studies
Pennsylvania State University