Nicole Huffstutler
Nashville,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Events Coordinator
Tennessee Brew Works
03.2021 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Assistant General Manager
Morph Hospitality, Chauhan Ale & Masala House
08.2017 - 03.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Bartender Shift Manager
The Sutler Saloon
08.2015 - 05.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Education
High School Diploma -
Nashville School of The Arts
NashvilleSkills
- Event planning
- Project management
- Scheduling
- Guest relations
- Vendor relations
- Crisis management
- Expense tracking
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Sales expertise
- Inventory control
Timeline
Events Coordinator
Tennessee Brew Works
03.2021 - Current
Assistant General Manager
Morph Hospitality, Chauhan Ale & Masala House
08.2017 - 03.2021
Bartender Shift Manager
The Sutler Saloon
08.2015 - 05.2017
High School Diploma -
Nashville School of The Arts
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