Nikki Jefcoat
Jefcoat Cleaning
Bay Springs,MS
1
Certification
20
years of professional experience
Results-driven professional with extensive experience in account management and customer service. Known for collaborating with cross-functional teams to deliver tailored solutions and executing strategies that boost client retention and upselling opportunities.
Work History
Account Manager
2 Years 2 Months- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated cross-functional teams to deliver customized solutions that meet client needs.
- Executed quarterly business reviews to assess account performance and strategize improvements.
- Analyzed sales data to identify growth opportunities and inform strategic decision-making.
- Led initiatives to increase upselling opportunities, driving revenue growth across key accounts.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Owner
5 Years- Managed daily operations to ensure high-quality cleaning services and customer satisfaction.
- Developed and implemented efficient cleaning protocols, enhancing service delivery and operational efficiency.
- Trained and supervised staff on best practices in cleaning techniques and safety procedures.
- Established strong client relationships through effective communication and responsive service delivery.
- Conducted regular quality inspections to maintain service standards and address client feedback promptly.
- Collaborated with local businesses to expand client base and enhance brand visibility in the community.
HACCP Coordinator
11 Months- Developed and implemented HACCP plans to ensure compliance with food safety regulations.
- Conducted regular audits of processing facilities to assess adherence to safety standards.
- Trained staff on HACCP protocols and best practices for food safety and quality assurance.
- Collaborated with cross-functional teams to address non-compliance issues and enhance operational efficiency.
- Oversaw corrective actions following audit findings, ensuring timely resolution of identified deficiencies.
- Led continuous education initiatives on emerging food safety regulations and industry standards for staff development.
Poultry Division Director
4 Years 2 Months- Directed strategic initiatives to enhance animal health policies and regulations.
- Oversaw compliance with state and federal animal health standards.
- Managed cross-departmental teams to implement disease control programs effectively.
- Developed educational programs to improve stakeholder awareness of animal health issues.
- Established partnerships with veterinary professionals to promote best practices in animal care.
- Facilitated training sessions for staff on emerging animal health threats and response strategies.
Agricultural Extension Agent
10 Years 1 Month- Provided technical assistance and support for sustainable farming initiatives.
- Conducted workshops on crop management and pest control strategies.
- Collaborated with community stakeholders to identify agricultural needs and resources.
- Developed educational programs to enhance agricultural practices among local farmers.
- Evaluated program effectiveness through surveys and feedback mechanisms.
- Coordinated with government agencies to ensure compliance with regulations, maintaining a positive reputation within the community.
- Collaborated with researchers and industry experts to stay informed of latest trends, ensuring accurate advice was provided to clients.
Poultry Service Technicain
6 Months- Diagnosed mechanical issues using industry-standard diagnostic tools and techniques.
- Collaborated with team members to troubleshoot equipment failures and implement solutions.
- Trained junior technicians on best practices for equipment repair and safety protocols.
- Conducted routine maintenance on agricultural equipment to ensure optimal performance.
- Streamlined maintenance processes, reducing downtime and improving overall efficiency.
- Led initiatives to upgrade outdated equipment, enhancing productivity and operational capacity.
QA Supervisor
2 Years 6 Months- Led root cause analysis initiatives to address non-conformance issues.
- Streamlined quality assurance processes to enhance operational efficiency.
- Developed and implemented training programs for quality control staff.
- Ensured compliance with quality standards through regular inspections and audits.
- Collaborated with production teams to maintain product integrity and safety.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
Poultry Service Technician
2 Years- Diagnosed and repaired equipment malfunctions, ensuring optimal performance and minimal downtime.
- Conducted routine maintenance checks on machinery to prevent operational issues and enhance reliability.
- Collaborated with team members to streamline workflows, improving overall service efficiency.
- Trained new technicians on standard operating procedures and safety protocols to ensure compliance.
Education
Bachelor of Science - Poultry Science
- Dean's List 2004-2006
- USPEA Student of the Year Scholarship Recipient
- Ranked in Top 1% of class
- 3.8 GPA
Associate of Science - Agriculture
- Awarded J Club
- Dean's List 2002-2004
- Phi Theta Kappa Scholarship Recipient
Skills
Account management
Client relations
Client engagement
Sales Strategy
Sales planning
Business development
Strategic planning
Operations
Customer service
Teamwork and collaboration
Goal oriented
Certification
- Certified HACCP, - 2021
Timeline
Account Manager
Taylorsville Tire LLC
06.2024 - CurrentRead More
Owner
Jefcoat Cleaning
08.2021 - CurrentRead More
HACCP Coordinator
Peco Foods of Mississippi
08.2021 - 07.2022Read More
Poultry Division Director
Mississippi Board of Animal Health
06.2017 - 08.2021Read More
Agricultural Extension Agent
Mississippi State University Extension Service
05.2011 - 06.2021Read More
Poultry Service Technicain
Marshall Durbin Farms
11.2010 - 05.2011Read More
QA Supervisor
Wayne Farms Poultry
05.2008 - 11.2010Read More
Poultry Service Technician
Marshall Durbin Farms
05.2006 - 05.2008Read More
Mississippi State University
Bachelor of Science from Poultry Science
Read More
Jones College
Associate of Science from Agriculture
Read More