Nikki Jones
Northport,AL
Summary
My academic foundation in Finance and Economics from The University of Alabama, complemented by an MBA from The University of North Alabama, has equipped me with a robust understanding of business dynamics and strategic planning. Certifications such as the Certified Salesforce Administrator and participation in leadership development programs highlight my commitment to continuous learning and leadership excellence.
Specializing in Salesforce, brings a wealth of knowledge in system administration, development, and consulting. In every position, I have sought to leverage technology to streamline processes, enhance user engagement, and contribute to the strategic objectives of the organization. I am eager to continue this trajectory, embracing challenges and opportunities to contribute to organizational success and innovation.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager of Growth Applications
Milo's Tea Company, Inc
10.2022 - Current
- Oversee Growth Applications (Salesforce, Workday, Gatekeeper, Digital Asset Management, etc)
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
Salesforce Administration
Milo's Tea Company, Inc
07.2021 - 10.2022
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Provided professional services and support in a dynamic work environment.
Salesforce Administrator
Varsity Spirit
06.2018 - 06.2021
- Maintain/Support over 1000 users (Internal & External)
- Manage/Develop Dashboards & Reports to Support Business Needs
- Create/Develop custom objects, fields, flows, custom settings, etc
- Perform Release Deployments using the following tools - Bitbucket, Ant Command, SourceTree, Jenkins, InelliJ
- Maintain Multiple Salesforce Instances
- Collaborate with Salesforce Architects/Project Managers/Business Analysts to develop solutions to meet business requirements
- DataLoader Experience/Workbench Experience
- Create Point and Click Solutions
Sales and Support Business Analyst
Varsity Spirit
04.2011 - 05.2018
- Salesforce Super User
- Create/Maintain Salesforce Dashboards & Reports
- Communicated with Users and utilized problem solving skills to troubleshoot system errors
- Created documentation for new and current processes
- Conducted end user Salesforce training
- Collaborated with management to design, document, test, and develop enhancement projects
- Managed Chatter Support Groups to support business teams
Customer Development Director
Varsity Spirit
10.2005 - 04.2011
- Active and Eager participant in the new Varsity Brands, Inc multi-brand recruiting development team
- Focused on increasing return rates for all current customers
- Assisted in new apparel rep training to inform all incoming representatives of existing products
- Analyzed and Maintained Data Quality
- Created Mapped Data to identify sales gaps and increase sales
Education
MBA - Information Technology Project Management
University of North Alabama
Florence, AL05.2024
Bachelor of Science - Finance, Economics
The University of Alabama
Tuscaloosa, AL12.2004
Skills
- Microsoft Office
- Salesforce Customization
- Security management
- Data Migration
- Consulting
- Database Administration
- Nonprofit Success Pack/Sales Cloud
- Report building
- Analytical Thinking
- Team building
- Supervision and leadership
Certification
- Certified Salesforce Administrator - April 2018
- Next Generation Leader 2022 - Corhort #8 - April 2023
Additional Information
- Alabama Arts Alliance (Board Member) - Jan 2021 - Present
- Jimmie Hale Mission - Childcare Provider - Party Pal - March 2017 - Present
Timeline
Manager of Growth Applications
Milo's Tea Company, Inc
10.2022 - Current
Salesforce Administration
Milo's Tea Company, Inc
07.2021 - 10.2022
Salesforce Administrator
Varsity Spirit
06.2018 - 06.2021
Sales and Support Business Analyst
Varsity Spirit
04.2011 - 05.2018
Customer Development Director
Varsity Spirit
10.2005 - 04.2011
MBA - Information Technology Project Management
University of North Alabama
Bachelor of Science - Finance, Economics
The University of Alabama
Similar Profiles
CECILIA MADERA PANIAGUACECILIA MADERA PANIAGUA
Shipping and Receiving Technician at Milo's Tea CompanyShipping and Receiving Technician at Milo's Tea Company
Carlee CarterCarlee Carter
Revenue Accountant at Milo's Tea CompanyRevenue Accountant at Milo's Tea Company
Lauren HolahtaLauren Holahta
Quality Technician/Production Technician at Milo's Tea CompanyQuality Technician/Production Technician at Milo's Tea Company
Ron JuarezRon Juarez
Field Sales Manager at Milo's Tea CompanyField Sales Manager at Milo's Tea Company
Charlotte GentryCharlotte Gentry
Director of 911 Communications at NorthStar EMSDirector of 911 Communications at NorthStar EMS