Nikki Kelly
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
900 Wall
10.2022 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Server/ Bartender
Midtown Oyster Bar
04.2021 - 09.2022
- Engage and boost guest experience through product knowledge resulting in increase in customer satisfaction
- Serve and anticipate all needs of about 150- 300 customers daily at a premier dining establishment
- Satisfied customer desires through outstanding table-side service, collaborating with other servers to achieve maximum satisfaction and generate customer loyalty
- Cleaned, stocked and maintained a sanitary work environment
- Ability to learn multitasks while working in a fast-paced environment and to adapt to different positions when needed
Executive Assistant/ Marketing
CBS
07.2017 - 12.2019
- Maintained phones, managed calendars, scheduled appointments, meeting luncheons and conference calls, as well as arranged travel plans
- Handled campaign correspondence emails and launched blast mailings to media outlets and subscribers
- Responsible for increased distribution of promotional materials to media and potential partners
- Managed and trained staff in multiple project locations
Bartender
Capitol Theater
09.2013 - 12.2019
- TIPS Certified to provide a safe environment for clientele to imbibe
- Provided bar patrons with superior service and an enjoyable, memorable experience
- Excelled at up-selling customers from shelf to premium brands
- Leveraged interpersonal skills and drink making knowledge to cultivate a loyal clientele
Colorist/Stylist
Color Lounge
10.2016 - 05.2019
- Responsible for all marketing and advertising to build my clientele base and brand
- In charge of maintaining long term clients and repeat business
- Provide technical hair services, including, but not limited to straightening, coloring, balayage, foiling, special occasion hair, and cutting.
- Analyze hair and scalp condition while providing basic treatment or advice on beauty care treatments for scalp and hair.
Education
Cosmetology License -
Renasci Academy of Hair
01.2012
Marketing, Psychology
Norwalk Community College
01.2009
Marketing, Advertising
Johnson & Wales University
01.2006
Makeup Certification - undefined
Lia Schorr Institute
01.2010
Skills
- Consistently reliable
- Clear interpersonal communication
- Versatile learner
- Dedicated work ethic
- Strategic issue resolution
- Personal and Professional Integrity
Timeline
Server
900 Wall
10.2022 - 05.2025
Server/ Bartender
Midtown Oyster Bar
04.2021 - 09.2022
Executive Assistant/ Marketing
CBS
07.2017 - 12.2019
Colorist/Stylist
Color Lounge
10.2016 - 05.2019
Bartender
Capitol Theater
09.2013 - 12.2019
Marketing, Psychology
Norwalk Community College
Marketing, Advertising
Johnson & Wales University
Makeup Certification - undefined
Lia Schorr Institute
Cosmetology License -
Renasci Academy of Hair
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