Nikki Knuckles
Duncan,SC
Summary
Detail-oriented professional overseeing notifications for redemption requirements and deficiency balances, ensuring timely customer communication. Ensured compliance with legal standards across multiple states, maintaining organizational integrity. Notarized key documentation to enhance operational efficiency and collaborated with management for accurate reporting to support informed decision-making.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Account Manager II
Global Lending Services LLC
Greenville, South Carolina
05.2025 - Current
- Delivered customer service while collecting past due amounts, fostering positive relationships to encourage timely payments.
- Reviewed account details and resolved discrepancies to ensure accurate payment processing.
- Maintained comprehensive documentation of collection activities and communications to support audit and compliance.
- Adhered to established policies regarding debt collection processes and procedures.
- Escalated unresolved cases or complex situations requiring special attention.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Prepared monthly reports on collection activities, aging status and performance metrics.
IPP Robot Operator
BMW Manufacturing
Greer, South Carolina
01.2017 - 11.2024
- Performed routine maintenance on robots, ensuring minimal downtime and reliable operation.
- Programmed robots with instructions for various tasks using teach pendants and other tools.
- Troubleshot technical issues on robotic systems during production runs.
- Monitored equipment performance to ensure optimal operational efficiency.
- Performed daily safety checks on robots and equipment to ensure optimal operation.
- Trained new operators in safety protocols and equipment usage, fostering a culture of safety.
- Trained personnel in proper use of robotics equipment and software applications.
- Collaborated with team members to enhance workflow efficiency and safety compliance.
- Adhered to quality control measures to maintain product specifications.
- Conducted regular inspections of robotic components to detect signs of wear or fatigue.
- Participated in continuous improvement initiatives for production processes.
- Collaborated with professionals to analyze and resolve production issues.
- Achieved on-time customer shipments through effective logistics management.
Lead
Draxlmaier Automotive
Duncan, South Carolina
08.2014 - 01.2017
- Proposed innovative ideas and solutions that improved team collaboration and project outcomes.
- Collaborated with diverse coworkers to achieve product-related goals and resolve service issues.
- Worked with cross-functional teams to achieve goals.
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Assistant Supervisor
ThyssenKrupp Materials NA
Greenville, South Carolina
09.2012 - 08.2014
- Coordinated daily activities and supervised staff to ensure efficiency.
- Assisted in managing daily operations to ensure smooth workflow.
- Coordinated staff schedules to enhance resource allocation and meet operational demands.
- Delegated daily tasks to team members to ensure effective workload distribution and maximize team output.
- Organized schedules, workflows, and shift coverage to meet expected business demands.
- Trained new employees on safety protocols and operational procedures.
- Monitored compliance with safety regulations and company policies to maintain a safe work environment.
- Monitored employee performance and conducted regular reviews to identify areas for improvement.
- Evaluated employees' performance and supported disciplinary actions.
- Facilitated communication between departments for efficient project execution.
- Organized team meetings to discuss project updates and address concerns.
- Supported management in identifying areas for process improvement initiatives.
Education
Business Management Certification - Business Administration And Management
TJCC
Albany, GA09-1994
Certification
- Notary
Timeline
Collections Account Manager II
Global Lending Services LLC
05.2025 - Current
IPP Robot Operator
BMW Manufacturing
01.2017 - 11.2024
Lead
Draxlmaier Automotive
08.2014 - 01.2017
Assistant Supervisor
ThyssenKrupp Materials NA
09.2012 - 08.2014
Business Management Certification - Business Administration And Management
TJCC