Nikki Krumm
New Richmond,WI
Summary
Results-driven IT Manager with extensive experience leading cross-functional teams in the support and optimization of Enterprise Resource Planning (ERP) software within the manufacturing sector. Proven track record of successfully enhancing system performance, ensuring data integrity, and aligning IT initiatives with business objectives. Adept at strategic planning, team leadership, and fostering a collaborative work environment.
Overview
24
24
years of professional experience
5
5
Certification
Work History
IT Manger – Business Solutions
SMC Ltd
12.2014 - Current
- Provide leadership and strategic direction for a team of IT professionals responsible for supporting and maintaining the ERP system.
- Collaborate with business stakeholders to understand operational needs and align ERP system functionality with organizational objectives.
- Oversee the day-to-day operations of the ERP system, ensuring data integrity, system stability, and optimal performance.
- Lead the planning and execution of ERP system upgrades, enhancements, and patch implementations, ensuring minimal disruption to manufacturing processes.
- Arranged staff-development programs such as training and workshops for staff at every level.
- Conferred with executives to advise and plan for short-term and long-term technology needs.
- Guided organizational technology strategy, roadmaps and budgets.
CEO
Krumm Technology, LLC
09.2009 - 12.2014
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Investigated system issues and implemented resolutions to reduce downtime.
- Recommended technology upgrades to improve client security.
Requirements Analyst/ Systems Administrator
TNT Logistics, NA / Grammer, Inc
07.1999 - 09.2009
- Responsible for the overall network infrastructure and information systems for the location.
- Manage department budget
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Developed exhaustive data reports and analysis to upper-management.
- Corrected, modified and upgraded software to improve performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
Bachelor of Science in Business Administration - Management and Information Sciences (M.I.S.)
University of Florida
05.1995
Skills
- ERP Systems Management
- Team Leadership
- Project Leadership
- Vendor Management
- Cross-functional Team Collaboration
- User Training and Support
- Strategic Planning
- Security and Compliance
- Data Analysis and Reporting
- Cloud Based Systems - AWS
Certification
- Effective Facilitation - 9/21/2023
- 21 Irrefutable Laws of Leadership - 5/22/2022
- Leaders and the Law - 8/22/2022
- Communication Skills Training - 12/2/2021
- Certified in Computer System Validation, 1/28/2020
- Certified ISO Auditor, 3/11/2008
- Microsoft Certified Professional - Supporting Users and Troubleshooting Microsoft Windows XP Operating System, 7/21/2007
- CompTIA Net+, 6/25/2007
- CompTIA A+, 5/10/2007
References
References available upon request
Timeline
IT Manger – Business Solutions
SMC Ltd
12.2014 - Current
CEO
Krumm Technology, LLC
09.2009 - 12.2014
Requirements Analyst/ Systems Administrator
TNT Logistics, NA / Grammer, Inc
07.1999 - 09.2009
Bachelor of Science in Business Administration - Management and Information Sciences (M.I.S.)
University of Florida
- Effective Facilitation - 9/21/2023
- 21 Irrefutable Laws of Leadership - 5/22/2022
- Leaders and the Law - 8/22/2022
- Communication Skills Training - 12/2/2021
- Certified in Computer System Validation, 1/28/2020
- Certified ISO Auditor, 3/11/2008
- Microsoft Certified Professional - Supporting Users and Troubleshooting Microsoft Windows XP Operating System, 7/21/2007
- CompTIA Net+, 6/25/2007
- CompTIA A+, 5/10/2007
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