Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki-Lynn Vincoli

Norwalk,CT

Summary

Team-oriented professional with a strong passion for fostering collaboration and driving operational excellence. A creative self-starter with a robust background in production, management, and problem-solving, offering over 15 years of experience as a chocolatier and 10 years in store management. Highly organized and dependable, skilled at managing multiple priorities while maintaining a positive attitude. Demonstrates a proactive approach with a willingness to take on additional responsibilities to achieve team goals and contribute to continuous growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Production Specialist

Peter Fasano
Westport, CT
03.2022 - Current

PRE-PRODUCTION

  • Keep production schedules on track by reviewing and streamlining processes, organizing production based on rush status, ground type, CFA requirements, and prioritizing urgent orders to meet deadlines.
  • Examine incoming materials for accuracy and quality, maintaining "masters" and color targets to ensure color consistency through detailed checks and approvals.
  • Create screen guides for hand screen production and assist in converting patterns to digital formats.
  • Determine necessary ground yardage based on orders and stock, ensuring timely availability before production.
  • Collaborate with management to address workforce challenges, fostering stable and productive environments.
  • Assist with cost reduction initiatives by identifying improvements in materials usage and labor efficiency.
  • Conduct thorough analyses of production data to identify trends or bottlenecks, leading to targeted interventions.
  • Assist in designing and implementing employee training programs to improve skills and production efficiency.
  • Process and enter orders into systems, ensuring accurate alignment with client requirements.

    PRODUCTION
  • Collaborate with departments to optimize workflows and refine product designs, resulting in smoother processes and higher-quality products.
  • Serve as primary liaison between customer service and production, enhancing communication and coordination.
  • Improve production efficiency by optimizing assembly line processes and equipment usage.
  • Implement process improvements to reduce lead times for orders, boosting customer satisfaction.
  • Enhance departmental communication through regular meetings, fostering collaboration and problem-solving.
  • Coordinate workflows and prioritize tasks to meet demanding production goals while swiftly addressing issues to sustain productivity.
  • Conduct regular site visits to off-site vendors to ensure standards and processes are maintained.

    POST-PRODUCTION
  • Conduct thorough inspections of products and equipment to uphold quality standards and operational efficiency.
  • Lead and manage inspection process to maintain high standards of quality control.
  • Maintain accurate records of raw material usage and finished goods, optimizing inventory levels and minimizing discrepancies.

    ACHIEVEMENTS
  • Enhanced printed inventory accuracy, ensuring consistent yardage and precise stock levels across over 1,500 items.
  • Reorganized warehouse layout to improve workflow efficiency and maintain inventory levels.
  • Redesigned memo caps and wallpaper stickers for cohesive and professional appearances, eliminating need for manual labeling by integrating direct printing of information on wallpaper memos.
  • Redesigned purchase orders for printed production, incorporating more useful information.
  • Strategized projects, delegated tasks, and provided direction to team members.
  • Advocated for no-waste policies for grounds and inventory, emphasizing importance.
  • Developed and implemented production flow system using Monday.com, enhancing visibility and organization.
  • Managed transition from one facility to two, overseeing establishment of hand screen production.

Owner/Creator of Company

Sweet Euphoria Chocolate Confections
Stratford, CT
01.2021 - 10.2021
  • Created original confection recipes and products
  • Designed Shopify website and product packaging with coordinating marketing materials
  • Collaborated with local small businesses to boost exposure in a competitive market
  • Within 3 months of opening online business was operating in positive revenue
  • Paused business endeavors temporarily due to unforeseen life circumstances
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Head Chocolatier and Store Manager

Chocolate Works of Darien
Darien, CT
01.2015 - 01.2020
  • Created confections, maintained inventory, and upheld work environment.
  • Worked with professional clientele, creating custom designs and gifts based on their needs.
  • Ran daily store operations, scheduled staff, implemented regimens, and delegated tasks.
  • Organized displays and cases, and assisted with pricing.
  • Performed quality assurance and directed large-scale production.
  • Packaged chocolate items for delivery or pickup.
  • Handcrafted confections and ordered ingredients from suppliers.
  • Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
  • Implemented cost-saving measures while maintaining product quality, contributing to profitability.
  • Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
  • Researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
  • Introduced tools and equipment for improved precision in chocolate molding, enhancing product consistency.
  • Mentored junior staff in mastering chocolate-making techniques, fostering positive work environment and teamwork.
  • Troubleshot and repaired malfunctioning kitchen equipment to maintain team performance.
  • Provided exceptional customer service with personalized consultations for special occasion orders like weddings or corporate gifts.
  • Optimized recipe formulations for enhanced flavor profiles while adhering to nutritional guidelines when required.
  • Streamlined production processes for increased efficiency and reduced waste in production workspace.
  • Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining clean work areas.
  • Rotated merchandise and displays to feature new products and promotions.
  • Produced up to 500 handmade chocolate confections daily.

Chocolatier/Assistant Store Manager

Schakolad Chocolate Factory/La Dolce Vita Chocolates
Stamford, CT
01.2003 - 01.2013
  • Coordinated with manager ensuring product quality
  • Created new and unique chocolate combinations
  • Helped customers with gifts and customized chocolates
  • Aided in pricing, and organizing displays and cases
  • Designed limited edition collections around festive themes that became popular among customers leading to increased sales.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Education

High School -

Stamford High School
Stamford, CT
06.2005

Skills

  • Excellent communication skills
  • Exceptional customer service skills
  • Detail oriented
  • Knowledge of retail design
  • Natural leadership
  • Windows - Microsoft Office/MAC - iWorks
  • Mondaycom
  • Priority management
  • Strong Work Ethic
  • Problem-solving abilities

Certification

Ecole Chocolat

Online Professional School for Chocolatier and Chocolate Maker Training

Completed comprehensive training in chocolate-making, specializing in tempering, molding, crafting fine confections, and bean-to-bar production. Acquired advanced chocolatier techniques and business knowledge under the guidance of experienced professionals.

Timeline

Production Specialist

Peter Fasano
03.2022 - Current

Owner/Creator of Company

Sweet Euphoria Chocolate Confections
01.2021 - 10.2021

Head Chocolatier and Store Manager

Chocolate Works of Darien
01.2015 - 01.2020

Chocolatier/Assistant Store Manager

Schakolad Chocolate Factory/La Dolce Vita Chocolates
01.2003 - 01.2013

High School -

Stamford High School
Nikki-Lynn Vincoli