Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki-Lynn Vincoli

Norwalk,CT

Summary

Team-oriented professional with a strong passion for fostering collaboration and driving operational excellence. A creative self-starter with a robust background in production, management, and problem-solving, offering over 15 years of experience as a chocolatier and 10 years in store management. Highly organized and dependable, skilled at managing multiple priorities while maintaining a positive attitude. Demonstrates a proactive approach with a willingness to take on additional responsibilities to achieve team goals and contribute to continuous growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Production Specialist

Peter Fasano
03.2022 - Current

PRE-PRODUCTION

  • Keep production schedules on track by reviewing and streamlining processes, organizing production based on rush status, ground type, CFA requirements, and prioritizing urgent orders to meet deadlines.
  • Examine incoming materials for accuracy and quality, maintaining "masters" and color targets to ensure color consistency through detailed checks and approvals.
  • Create screen guides for hand screen production and assist in converting patterns to digital formats.
  • Determine necessary ground yardage based on orders and stock, ensuring timely availability before production.
  • Collaborate with management to address workforce challenges, fostering stable and productive environments.
  • Assist with cost reduction initiatives by identifying improvements in materials usage and labor efficiency.
  • Conduct thorough analyses of production data to identify trends or bottlenecks, leading to targeted interventions.
  • Assist in designing and implementing employee training programs to improve skills and production efficiency.
  • Process and enter orders into systems, ensuring accurate alignment with client requirements.

    PRODUCTION
  • Collaborate with departments to optimize workflows and refine product designs, resulting in smoother processes and higher-quality products.
  • Serve as primary liaison between customer service and production, enhancing communication and coordination.
  • Improve production efficiency by optimizing assembly line processes and equipment usage.
  • Implement process improvements to reduce lead times for orders, boosting customer satisfaction.
  • Enhance departmental communication through regular meetings, fostering collaboration and problem-solving.
  • Coordinate workflows and prioritize tasks to meet demanding production goals while swiftly addressing issues to sustain productivity.
  • Conduct regular site visits to off-site vendors to ensure standards and processes are maintained.

    POST-PRODUCTION
  • Conduct thorough inspections of products and equipment to uphold quality standards and operational efficiency.
  • Lead and manage inspection process to maintain high standards of quality control.
  • Maintain accurate records of raw material usage and finished goods, optimizing inventory levels and minimizing discrepancies.

    ACHIEVEMENTS
  • Enhanced printed inventory accuracy, ensuring consistent yardage and precise stock levels across over 1,500 items.
  • Reorganized warehouse layout to improve workflow efficiency and maintain inventory levels.
  • Redesigned memo caps and wallpaper stickers for cohesive and professional appearances, eliminating need for manual labeling by integrating direct printing of information on wallpaper memos.
  • Redesigned purchase orders for printed production, incorporating more useful information.
  • Strategized projects, delegated tasks, and provided direction to team members.
  • Advocated for no-waste policies for grounds and inventory, emphasizing importance.
  • Developed and implemented production flow system using Monday.com, enhancing visibility and organization.
  • Managed transition from one facility to two, overseeing establishment of hand screen production.

Owner/Creator of Company

Sweet Euphoria Chocolate Confections
01.2021 - 10.2021
  • Created original confection recipes and products
  • Designed Shopify website and product packaging with coordinating marketing materials
  • Collaborated with local small businesses to boost exposure in a competitive market
  • Within 3 months of opening online business was operating in positive revenue
  • Paused business endeavors temporarily due to unforeseen life circumstances
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Head Chocolatier and Store Manager

Chocolate Works of Darien
01.2015 - 01.2020
  • Created confections, maintained inventory, and upheld work environment.
  • Worked with professional clientele, creating custom designs and gifts based on their needs.
  • Ran daily store operations, scheduled staff, implemented regimens, and delegated tasks.
  • Organized displays and cases, and assisted with pricing.
  • Performed quality assurance and directed large-scale production.
  • Packaged chocolate items for delivery or pickup.
  • Handcrafted confections and ordered ingredients from suppliers.
  • Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
  • Implemented cost-saving measures while maintaining product quality, contributing to profitability.
  • Participated in trade shows and tasting events, promoting brand exposure and attracting new clientele.
  • Researched industry trends to stay current with evolving consumer demands and preferences in the chocolate market.
  • Introduced tools and equipment for improved precision in chocolate molding, enhancing product consistency.
  • Mentored junior staff in mastering chocolate-making techniques, fostering positive work environment and teamwork.
  • Troubleshot and repaired malfunctioning kitchen equipment to maintain team performance.
  • Provided exceptional customer service with personalized consultations for special occasion orders like weddings or corporate gifts.
  • Optimized recipe formulations for enhanced flavor profiles while adhering to nutritional guidelines when required.
  • Streamlined production processes for increased efficiency and reduced waste in production workspace.
  • Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining clean work areas.
  • Rotated merchandise and displays to feature new products and promotions.
  • Produced up to 500 handmade chocolate confections daily.

Chocolatier/Assistant Store Manager

Schakolad Chocolate Factory/La Dolce Vita Chocolates
01.2003 - 01.2013
  • Coordinated with manager ensuring product quality
  • Created new and unique chocolate combinations
  • Helped customers with gifts and customized chocolates
  • Aided in pricing, and organizing displays and cases
  • Designed limited edition collections around festive themes that became popular among customers leading to increased sales.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Education

High School -

Stamford High School
Stamford, CT
06.2005

Skills

  • Excellent communication skills
  • Exceptional customer service skills
  • Detail oriented
  • Knowledge of retail design
  • Natural leadership
  • Windows - Microsoft Office/MAC - iWorks
  • Mondaycom
  • Priority management
  • Strong Work Ethic
  • Problem-solving abilities

Certification

Ecole Chocolat

Online Professional School for Chocolatier and Chocolate Maker Training


Completed comprehensive training in chocolate-making, specializing in tempering, molding, crafting fine confections, and bean-to-bar production. Acquired advanced chocolatier techniques and business knowledge under the guidance of experienced professionals.

Timeline

Production Specialist

Peter Fasano
03.2022 - Current

Owner/Creator of Company

Sweet Euphoria Chocolate Confections
01.2021 - 10.2021

Head Chocolatier and Store Manager

Chocolate Works of Darien
01.2015 - 01.2020

Chocolatier/Assistant Store Manager

Schakolad Chocolate Factory/La Dolce Vita Chocolates
01.2003 - 01.2013

High School -

Stamford High School

Ecole Chocolat

Online Professional School for Chocolatier and Chocolate Maker Training


Completed comprehensive training in chocolate-making, specializing in tempering, molding, crafting fine confections, and bean-to-bar production. Acquired advanced chocolatier techniques and business knowledge under the guidance of experienced professionals.

Nikki-Lynn Vincoli