Nikki Manes
Akron
Summary
Food service professional adept at front and back of the house operations. Demonstrated team leader with excellent staff management skills. Experienced District Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 25 years of progressive leadership experience. Dedicated hands on professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Area leader
Dunkin
01.2024 - Current
- -Leading store openings
- -Working with the management team to build sales, retention, focusing on guest, hiring, and marketing.
- -Handling guest relations
- -Help building great cultures into the buildings
- -Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- -Monitoring each store's P&L reports and address operational problems that arise
District Manager
Slim Chickens and Freddies
07.2022 - 01.2024
- Work with Brand Managers to help franchise get out of default standing
- Negotiated contracts that cut costs by 10%, driving increased profitability
- Lead a team of 100+, fostering a culture that boosted employee retention by 30%
- Implemented a region-wide training program, enhancing compliance and performance standards
- Streamlined communication channels between stores and corporate, facilitating faster, more efficient decision-making
- Monitoring each store's P&L reports and address operational problems that arise
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality
- Assessed operational performance to maintain compliance with company and industry standards
- Making recommendations to the franchises
Senior General Manager
Bob Evans
04.2015 - 07.2022
- Developing, implementing and monitoring programs to maximize customer satisfaction.
- Providing a high level of product and leadership support
- Following proper procedures for managing the store, operations and everyday task.
- Bringing the right team and by giving them the right training with the organization and reliable management plans
- Managing the sale floor and supervising employees to complete the task and goals everyday
- Increased sales and control costs by evaluating financial/performance data and developing effective action plans
- Led the operations of 8+ stores, achieving an average 15% sales growth year-to-year through strategic category management and local marketing initiatives.
- Implemented rigorous cost-control measures, resulting in a 20% reduction in operational expenses while maintaining high-quality standards across all locations.
General Manager
Bravo
03.2007 - 04.2015
- Took in and placing orders on a weekly basis. Cooked at high volume hours. Assisted in schedule making and station assignments
- Assisted in receiving and unloading of merchandise
- Assisted prepared foods in all management responsibilities in the department including ordering, scheduling, and corrective actions.
- Cleaned and organized kitchen area as well as walk-in and freezer
- Observed all company rules and policies, observed the shift operating hours at all times
Education
bachelors - business management
Cleveland state college
High School -
North Ridgeville High School
Skills
- Leadership
- Communication
- Organization
- Customer Satisfaction
- Problem Solving
- Analytical Thinking
- Management
Timeline
Area leader
Dunkin
01.2024 - Current
District Manager
Slim Chickens and Freddies
07.2022 - 01.2024
Senior General Manager
Bob Evans
04.2015 - 07.2022
General Manager
Bravo
03.2007 - 04.2015
bachelors - business management
Cleveland state college
High School -
North Ridgeville High School