Nikki Marshall
Fort Worth,TX
Summary
Results-driven Senior Collections Representative known for exceptional productivity and efficiency in managing tasks. Skilled in negotiation, account reconciliation, and regulatory compliance, ensuring adherence to all industry standards. Excel at communication, problem-solving, and customer service, leveraging these soft skills to achieve successful outcomes in challenging situations. Committed to maintaining professionalism and integrity while navigating complex collection issues.
Overview
12
12
years of professional experience
Work History
Senior Collections Representative
Santander Consumer USA
North Richland Hills, Texas
09.2020 - 12.2024
- Monitored overdue accounts using automated information systems.
- Negotiated payment arrangements with customers in arrears.
- Contacted customers with delinquent accounts to solicit payment.
Customer Service Representative
Santander Consumer USA
North Richland Hills, Texas
09.2014 - 09.2020
- Assist customers with inquiries related to their accounts, including payment status updates and other issues.
ALS BP Escalation/ Monetary Maintenance
Bank of America
Fort Worth, TX
06.2014 - 09.2014
- Managed time effectively to ensure tasks were completed
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service/Sales Associate
Bank of America
Fort Worth, Texas
10.2012 - 06.2014
- Assist customers with mortgage loans/Home equity line of credit
- Handled escalated issues utilizing the companies policies and procedures
- Accurately reviewed loans in accordance with the law
Education
High School Diploma -
Oscar Dean Wyatt High School
Fort Worth, TX05-1995
Skills
- Skip tracing
- Call center experience
- Loss mitigation
- Portfolio management
- Call center background
- Negotiation
Timeline
Senior Collections Representative
Santander Consumer USA
09.2020 - 12.2024
Customer Service Representative
Santander Consumer USA
09.2014 - 09.2020
ALS BP Escalation/ Monetary Maintenance
Bank of America
06.2014 - 09.2014
Customer Service/Sales Associate
Bank of America
10.2012 - 06.2014
High School Diploma -
Oscar Dean Wyatt High School
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