Nichole Mayer
Customer Service
Platteville,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Repair Liaison
Jared The Galleria Of Jewelery
08.2008 - 05.2017
- Implemented process improvements that resulted in decreased wait times for customers seeking repairs.
- Maintained accurate records of all repair transactions, improving data tracking and analysis capabilities.
- Collaborated with technicians to ensure high-quality repairs, resulting in fewer repeat issues.
- Conducted regular inventory checks to maintain optimal stock levels for necessary parts required during repairs.
- Enhanced customer satisfaction by promptly addressing repair concerns and providing timely solutions.
- Resolved customer complaints professionally, maintaining positive client relationships despite challenges faced during the repair process.
- Coordinated schedules among team members efficiently, ensuring timely completion of repairs.
- Conducted regular follow-ups with clients to ensure satisfaction with completed repairs.
Education
High School Diploma -
Greeley Central High School
Greeley, CO05.2007
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Repair Liaison
Jared The Galleria Of Jewelery
08.2008 - 05.2017
High School Diploma -
Greeley Central High School
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