Nikki McConnell
Carlisle,United States
Summary
Dynamic Operations Coordinator with a proven track record at Techmetals, enhancing operational efficiency through effective project management and workflow optimization. I excel in cross-functional collaboration, ensuring timely procurement and superior customer service. Committed to driving results and improving service delivery.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Techmetals
Dayton, OH
04.2024 - Current
- Coordinated project timelines and resource allocation to enhance operational efficiency.
- Ensuring timely procurement and delivery using ERP systems
- Developed and implemented standard operating procedures to streamline workflows.
- Collaborated with cross-functional teams to resolve issues and improve service delivery.
Customer Service Representative
Crane Consumables
Middletown, OH
03.2022 - 04.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely fulfillment and customer satisfaction.
- Collaborated with team members to enhance service delivery and streamline operations.
- Trained new staff on customer service protocols and company policies.
Education
Bachelor of Arts - Organizational Leadership
Wright State University
Dayton, OHAssociate of Science - Business Management
Sinclair Community College
Dayton, OH12-2025
Skills
- Logistics coordination
- Conflict mediation
- Project lifecycles
- Vendor engagement
- Project management
- Customer relationship management
- Customer relations
- MRP and ERP systems
- Workflow optimization
- Teamwork and collaboration
- Customer service
Timeline
Operations Coordinator
Techmetals
04.2024 - Current
Customer Service Representative
Crane Consumables
03.2022 - 04.2024
Bachelor of Arts - Organizational Leadership
Wright State University
Associate of Science - Business Management
Sinclair Community College