Nicole Mercurio
Bealeton
Summary
Executed customer service initiatives and invoicing processes to enhance client satisfaction and ensure data accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Invoicing Specialist
PSP Products
Manassas, VA
10.2023 - Current
- Optimized financial reporting processes through meticulous preparation and review of all invoice-related documents.
- Led investigation and resolution of billing discrepancies through collaboration with clients and vendors.
- Facilitated customer navigation through payment setup procedures to enhance transaction efficiency.
- Executed regular inventory assessments to ensure optimal stock levels for daily operations.
Administrative Assistant
Prince William County Schools
Manassas, VA
05.2021 - 09.2023
- Facilitated communication through phone calls and emails. Supported team collaboration by managing correspondence effectively.
- Assisted in creating copies for marketing materials. Supported team members in proofreading and editing documents. Contributed to maintaining brand consistency across all written content.
- Achieved improved data organization through effective management of filing systems. Delivered actionable insights from data analysis that informed strategic decisions. Enhanced team productivity by optimizing documentation processes and ensuring timely access to information.
Receptionist
Mario Tricoci Hair Salons And Day Spas
Chicago, IL
01.2019 - 05.2021
- Handle customer inquiries via calls and emails, ensuring efficient service and satisfaction.
- Update and maintain customer databases, enhancing data accuracy and accessibility.
- Greeted visitors, managed calls, ensured smooth front desk operations.
- Organized clerical tasks, supported classroom management, facilitated teacher documentation.
- Aided students in understanding assignments, reinforced key learning concepts.
- Worked with colleagues to customize instructional plans for diverse student needs.
- Kept detailed records of student attendance, grades, and behavior.
- Scheduled and confirmed appointments, boosting client satisfaction and retention.
- Delivered excellent customer service, enhancing client relationships and loyalty.
- Managed client accounts, ensuring accurate and up-to-date information.
Education
High School Diploma - undefined
St. Scholastica Academy
Chicago, ILTimeline
Customer Service Representative/Invoicing Specialist
PSP Products
10.2023 - Current
Administrative Assistant
Prince William County Schools
05.2021 - 09.2023
Receptionist
Mario Tricoci Hair Salons And Day Spas
01.2019 - 05.2021
High School Diploma - undefined
St. Scholastica Academy