Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nikki Miles

San Leandro,CA

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of work assignments and training in CPR. Motivated to learn, grow and excel. Reliable employee seeking a great opportunity. Offering excellent communication and good judgment. Dedicated hard worker and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Paraprofessional

Stepping Stones Group
10.2023 - Current
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
  • Collaborated with teachers and specialists to assess student progress
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times


Case Manager Aide

Manos Care
10.2010 - 08.2022
  • Worked with clients to improve life choices and maximize benefits of clients
  • Successfully helped over 70% of clients with resources for children needs and resources to keep families housed and feed
  • Volunteered extra time to clients to ensure them of resources such as educational plans and recommendations
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs
  • Educated potential participants on available services and processes to engage in programs
  • Coordinated referrals and direct support for clients
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.

Receptionist Supervisor

Curry's Electric CO.
04.2012 - 04.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Assisted with other jobs, overlooking contracts and helping with supervising jobs
  • Promoted to sales and increased sales by 10%
  • Greeted customers and visitors in-person and via telephone calls
  • Kept reception area clean and neat to give visitors positive first impression
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Customer Service Manager

Home Depot
08.2007 - 05.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues
  • Followed through with client requests to resolve problems
  • Managed over 50 calls per day
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Bachelor of Arts Psychology -

California State University - East Bay
Hayward, CA
05.2020

Associate of Arts Liberal Arts And Behavioral Science -

College of Alameda
Alameda, CA
05.2017

Skills

  • Observing and understanding behaviors
  • Issue Reporting
  • Case Coordination
  • Communication
  • Time management
  • Critical thinking
  • Implementing Client Care Plans
  • Client Needs Assessment
  • Teamwork and Collaboration
  • Maintaining Client Records
  • Behavioral Management Planning
  • Mental Health Support
  • Money Management Assistance

Certification

  • CITI Program Certificate
  • CPR license
  • Applied Behavioral Analysis Training Certificate

Timeline

Paraprofessional

Stepping Stones Group
10.2023 - Current

Receptionist Supervisor

Curry's Electric CO.
04.2012 - 04.2015

Case Manager Aide

Manos Care
10.2010 - 08.2022

Customer Service Manager

Home Depot
08.2007 - 05.2012

Bachelor of Arts Psychology -

California State University - East Bay

Associate of Arts Liberal Arts And Behavioral Science -

College of Alameda

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Nikki Miles