Hi, I’m
Nikki Moody
Flint,Michigan
Summary
Proactive assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Forward-thinking and industrious style focusing on maximizing engagement and satisfaction.
Overview
10
years of professional experience
1
Certification
Work History
Foutch's Pub
Bartender
06.2023 - Current
Job overview
- Increased customer satisfaction by providing excellent service.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Churchills
Bartender/Waitress
01.2022 - 03.2022
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Grifols Plasma Center
Donor Center Technician
08.2021 - 10.2021
Job overview
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
- Set up, maintained and verified sterility of lab equipment and tools.
- Developed and maintained courteous and effective working relationships.
- Received and processed stock into inventory management system.
Foutch's Pub
Assistant Manager
07.2020 - 05.2021
Job overview
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Helped with planning schedules for gatherings of 30 to 65 customers, making sure needs were met and products were readily available.
- Achieved recognition from senior management for contribution to success, including managing sales, employees and operations to foster optimal performance.
Foutch's Pub
Bartender
09.2015 - 07.2020
Job overview
- Mix and serve alcoholic beverages based on customer requests.
- Verify identification and age of customers, prepare and serve alcoholic beverages, accept payment from customers, clean glasses and bar utensils and balance cash receipts to record sales.
- Upsell daily specials and beverage promotions to exceed daily sales goals.
- Managed over 20 costumer calls per day. Increased sales by 10%.
David's Bridal
Bridal Sales Stylist
08.2014 - 11.2014
Job overview
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Sold and fitted dresses for brides-to-be.
- Set up bridal appointments for potential buyers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Mott Community CollegeFlint Mi
Associates degree from Dental Hygiene
05.2018
Bendle High SchoolBurton Mi
High school Diploma
06.2012
Skills
- Costumer service
- Managing
- Training
- Problem solving/ deescalating situations
- To-Go Order Preparation
- Food and Beverage Pairings
- Product and Service Sales
- Multi-tasking strength
- Organization
- Attention to detail
- High-Volume Dining
Certification
- Techiniques of Alcohol Management: Certified Server/ Seller, Foutch's Pub, Effective 12/12/2023-12/12/2026.
Timeline
Bartender
Foutch's Pub
06.2023 - Current
Bartender/Waitress
Churchills
01.2022 - 03.2022
Donor Center Technician
Grifols Plasma Center
08.2021 - 10.2021
Assistant Manager
Foutch's Pub
07.2020 - 05.2021
Bartender
Foutch's Pub
09.2015 - 07.2020
Bridal Sales Stylist
David's Bridal
08.2014 - 11.2014
Mott Community College
Associates degree from Dental Hygiene
Bendle High School
High school Diploma
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