Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Morgan

Memphis,TN

Summary

Dynamic customer servicAs customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Conduent
08.2018 - 05.2021
  • Adapted quickly to new tools and systems, improving response times.
  • Monitored service trends, identifying areas for process improvement.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Petco
04.2014 - 05.2018
  • Assisted customers with inquiries, providing accurate information and solutions.
  • Resolved customer complaints efficiently, ensuring high satisfaction levels.
  • Documented interactions in CRM system, maintaining data integrity and accuracy.
  • Collaborated with team members to enhance service delivery processes.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Claims Representative

Qualfon
04.2014 - 05.2018
  • Processed and reviewed claims to ensure compliance with company policies and procedures.
  • Communicated with clients to gather necessary documentation for claim assessments.
  • Analyzed claim data to determine eligibility and resolution strategies effectively.
  • Coordinated with internal departments to expedite the claims resolution process.
  • Contributed to process improvement initiatives aimed at increasing efficiency in claims handling workflows.

Education

East High School
Memphis, TN
05.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • HIPPA
  • Claims
  • Multitasking
  • Sales

Timeline

Customer Service Representative

Conduent
08.2018 - 05.2021

Customer Service Representative

Petco
04.2014 - 05.2018

Claims Representative

Qualfon
04.2014 - 05.2018

East High School

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