Nikki Navarette
Albuquerque
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Walmart. Expert in delinquent account management and fostering positive customer relationships. Reduced complaints through proactive solutions, demonstrating exceptional teamwork and collaboration skills. Skilled in handling both inbound and outbound calls, ensuring effective billing and account dispute resolution.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Walmart
11.2013 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Account Expert
T-Mobile
04.2019 - 03.2024
- Maintained accurate records of all collection activities, including borrower contacts, payment agreements, and account status updates.
- Promoted positive customer relationships by addressing concerns promptly and professionally while working towards mutually beneficial resolutions.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Developed strong relationships with customers to foster timely payments and account resolution.
Education
Gilbert L Sena High School
Albuquerque, NM05.2011
Skills
Customer Service Skills
Delinquent Account Management
Inbound and Outbound Calls
Customer Escalations
Billing and account management and disputes
Timeline
Account Expert
T-Mobile
04.2019 - 03.2024
Customer Service Manager
Walmart
11.2013 - 04.2019
Gilbert L Sena High School
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