Nikki Ngo
Honolulu,HI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Bar Manager
Blue star
Honolulu, HI
03.2023 - Current
- Customer service
- Prepared detailed reports on daily sales
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Restocked beer and liquor regularly and after special events.
- Ensured compliance with local health codes regarding alcohol serving guidelines.
Real Estate Agent
Centry21
, HI
02.2019 - 06.2021
- Participated in community outreach programs to promote services offered by the company.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Responded promptly to client inquiries via phone or email.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Coordinated appointments to show homes to prospective buyers.
- Created detailed property descriptions for use in marketing material.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Prepared comparative market analysis to estimate properties' value.
- Maintained updated knowledge of local real estate markets.
- Showed residential properties and explained features, value and benefits of available homes.
Real Estate Agent
Location
Honolulu, Hawaii
05.2018 - 08.2019
- Participated in community outreach programs to promote services offered by the company.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Responded promptly to client inquiries via phone or email.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Researched current listings available in the area using multiple online resources.
- Coordinated appointments to show homes to prospective buyers.
- Provided guidance to clients throughout the entire buying or selling process.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Maintained updated knowledge of local real estate markets.
- Showed residential properties and explained features, value and benefits of available homes.
Real Estate Agent
Keller Williams
Honolulu, HI
01.2017 - 02.2019
- Participated in community outreach programs to promote services offered by the company.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Responded promptly to client inquiries via phone or email.
- Researched current listings available in the area using multiple online resources.
- Coordinated appointments to show homes to prospective buyers.
- Provided guidance to clients throughout the entire buying or selling process.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Maintained updated knowledge of local real estate markets.
- Prepared comparative market analysis to estimate properties' value.
Customer Service Representative
Mercedes-benz Of Honolulu
Honolulu, Hawaii
01.2016 - 06.2018
- Implemented innovative methods for streamlining the customer service process.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
Cashier
Zippy’s
Honolulu, HI
03.2006 - 06.2006
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Hostess
Asaggio Hawaii Kai
Honolulu, HI
02.2001 - 06.2003
- Greeted customers and provided them with menus.
- Provided menus to customers and answered questions regarding menu items.
- Resolved any customer complaints or issues quickly and professionally.
Education
High School Diploma -
Kaimuki High School
Honolulu, HI06-2001
Some College (No Degree) - Business Administration
Hawaii Business College
Honolulu, HISkills
- Type 45wpm
- Customer service for over 10years plus
- Team player
- Fast learner
- Bar Management
- Guest Interaction
- Outgoing Personality
- Marketing and sales experience
- Money Handling
Timeline
Bar Manager
Blue star
03.2023 - Current
Real Estate Agent
Centry21
02.2019 - 06.2021
Real Estate Agent
Location
05.2018 - 08.2019
Real Estate Agent
Keller Williams
01.2017 - 02.2019
Customer Service Representative
Mercedes-benz Of Honolulu
01.2016 - 06.2018
Cashier
Zippy’s
03.2006 - 06.2006
Hostess
Asaggio Hawaii Kai
02.2001 - 06.2003
High School Diploma -
Kaimuki High School
Some College (No Degree) - Business Administration
Hawaii Business College