Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Nikki Nguyen

Los Gatos,CA

Summary

A highly organized and results-driven Technical Program Manager with a steadfast commitment to addressing complex challenges through strategic program and portfolio management. Professional journey has been marked by a consistent track record of delivering impactful results in dynamic environments.

Overview

18
18
years of professional experience

Work History

Program and Portfolio Management for Core Systems

Google
05.2018 - 04.2023
  • Orchestrated the Google Financial Transformation Load and Performance testing within the SAP migration initiative, achieving significant results: 20% data utilization boost, 30% cost reduction, 15% ROI acceleration, and a 20% productivity increase, paving the way for AI exploration.
  • Proactively assessed project progress and identified potential risks, promptly executing corrective measures to ensure project triumph. Demonstrated adeptness in program management by fine-tuning project strategies, continually monitoring progress, and harmonizing stakeholder alignment on pivotal decisions and evolving scenarios.
  • Cultivated transparent and candid communication, providing regular project status updates to both customers and stakeholders. This proficiency in communication management ensured that all relevant parties remained well-informed and synchronized with project objectives.
  • Spearheaded the scheduling and facilitation of meetings among project stakeholders to address deliverables, project timelines, and conflict resolution. This displayed exceptional leadership and stakeholder management prowess, contributing to seamless team alignment and the effective resolution of issues.
  • Implemented rigorous monitoring of both project and team member performance, allowing for timely interventions in the event of errors or delays. This proactive stance towards monitoring and execution underscored a steadfast commitment to program governance and continuous enhancement.

Compute Resource Technical Program Manager

YouTube, LLC
02.2013 - 05.2018
  • Spearheaded the development and implementation of real-time resource rebalancing for YouTube Video processing, resulting in a 40% improvement in processing efficiency and enabling a remarkable 50% increase in daily video processing capacity. This paradigm shift not only enhanced YouTube's technical capabilities but also supported its mission to provide seamless video content.
  • Led a multi-year product development initiative that delivered multimillion-dollar annual savings by collaborating seamlessly with cross-functional teams and YouTube Video Processing Engineering. This strategic effort showcased advanced planning, project management skills, and an ability to break down complex programs into actionable components.
  • Established and chaired a Working Group that published transformative best practices, sparking a revolutionary 35% improvement in YouTube Logs efficiency and optimizing storage footprint based on resource usage patterns. These contributions demonstrated your technical expertise, leadership, and ability to drive improvements.
  • Harmonized product storage demands with streamlined logging practices, resulting in a substantial 25% reduction in storage costs and a significant boost in resource allocation efficiency. This alignment with resource optimization objectives showcased your ability to align stakeholders and drive cost-effective solutions.
  • Formulated strategic roadmaps and resource plans, resulting in a 20% increase in resource allocation accuracy and a noteworthy reduction in resource-related bottlenecks. Your expertise in resource stewardship and technical judgment significantly impacted the efficiency of YouTube's operations.

Ads Infrastructure Program Manager

Google Inc.
08.2010 - 02.2013
  • Engineered and implemented Python-based access control mechanisms, resulting in a 30% reduction in security breaches and enabling scheduled scans at a previously unattainable frequency. This proactively addressed security concerns and aligned with Google's emphasis on continuous improvement and risk mitigation.
  • Strategically orchestrated the Ads Internship Program, leading to a 50% increase in successfully onboarded interns and fostering cross-team knowledge sharing. This demonstrated leadership and influence in building effective program teams, aligning with organizational objectives.
  • Spearheaded the development of program communication plans, including executive and key partner communications, contributing to a 20% increase in stakeholder satisfaction and ensuring effective resolution of sensitive communications. This highlighted advanced communication management skills and influence in stakeholder management.

Southeast Asia Search Manager

Google
06.2007 - 08.2010
  • Led the pioneering development of Google Maps data source for Vietnam, achieving a remarkable 40% improvement in mapping data accuracy and expanding coverage. This demonstrated the ability to proactively identify and execute technical programs to address complex problems.
  • Managed Southeast Asia Search locales, resulting in a 20% increase in project completion rates and a 15% boost in team productivity, showcasing strong program governance and continuous improvement capabilities.
  • Orchestrated a high-performing team of seven search specialists, introducing new products and services that led to a substantial 25% increase in localized content adoption and an impressive 30% rise in user engagement. This demonstrated expertise in organizing and managing activities to drive project outcomes and stakeholder alignment.

Search Engine Strategist

Google
03.2005 - 06.2007
  • Spearheaded a cross-functional initiative with the Search Quality Engineering team, resulting in a 20% improvement in search quality and a 30% reduction in irrelevant search results within six months.
  • Pioneered data-driven strategies that led to a 15% increase in user satisfaction, measured through post-search user feedback and engagement metrics.
  • Innovated and deployed a real-time spam detection system, which successfully reduced spam web page and link instances by 25% within the first quarter of implementation.

Education

Bachelor of Science - Management Information Systems

California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA
06.2004

Skills

  • Program and Portfolio Management
  • Stakeholder Management
  • Leadership
  • Communications Management
  • Strategic Thinking
  • Risk Management
  • Cost Efficiency
  • Financial Management

Hobbies

I spend my free time volunteering in my local community, being in the outdoors camping and snowboarding, and training in my fitness Jiu Jitsu and Kickboxing class. 

Timeline

Program and Portfolio Management for Core Systems

Google
05.2018 - 04.2023

Compute Resource Technical Program Manager

YouTube, LLC
02.2013 - 05.2018

Ads Infrastructure Program Manager

Google Inc.
08.2010 - 02.2013

Southeast Asia Search Manager

Google
06.2007 - 08.2010

Search Engine Strategist

Google
03.2005 - 06.2007

Bachelor of Science - Management Information Systems

California Polytechnic State University-San Luis Obispo

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