Nikki Nickell
Weatherford,TX
Summary
Diligent Store Manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Boot Barn Holdings Inc.
Mineral Wells, TX
12.2023 - Current
- Analyzed sales data to identify trends and inform strategic decision-making for promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Developed training materials to improve onboarding processes for new team members.
- Led initiatives to improve customer experience, resulting in increased loyalty and retention rates.
Assistant Store Manager
Atwoods Ranch & Home
Mineral Wells, TX
03.2023 - 12.2023
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
Store Manager
Tuesday Morning
Weatherford, TX
03.2022 - 03.2023
- Led daily store operations, ensuring optimal inventory management and product availability.
- Developed and implemented staff training programs to enhance team performance and customer service.
- Analyzed sales data to identify trends, adjust merchandising strategies, and improve profitability.
- Coordinated promotional activities and visual merchandising to increase customer engagement and foot traffic.
- Mentored junior staff, fostering a collaborative environment that encouraged professional growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Operations Manager
Bermex
Austin TX
03.2021 - 03.2022
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Implemented process improvements that increased efficiency in inventory management systems.
- Developed and executed training programs for staff on operational best practices.
- Analyzed performance metrics to identify areas for cost reduction and efficiency gains.
Emergency Dispatcher
Austin Water
Austin TX
03.2020 - 08.2020
- Coordinated emergency response efforts with local agencies to ensure public safety.
- Monitored and prioritized incoming calls based on urgency and service impact.
- Utilized advanced dispatch software to track incidents and allocate resources effectively.
Specialty Department Supervisor
The Home Depot
Kyle, TX
02.2017 - 03.2020
- Worked with customers to understand requirements and provide exceptional service.
- Supervised 9 Specialists in providing excellent customer service to customers requiring assistance for installed sales and install issues.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
PRO Sales CSA
Lowes Home Improvement
New Braunfels, TX
10.2014 - 01.2017
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Grew personal sales by $840,000 in 1 year through effective cross-selling, exceptional customer service.
- Contacted customers and prospects to generate new business.
District Crew Dispatcher
San Diego Gas & Electric
San Diego, CA
03.2014 - 10.2014
- Performed various administrative functions.
- Worked with Working Forman to understand requirements and provide exceptional support.
- Sent out crews to assist 30 jobs based on locations, needs and worker availability.
- Kept detailed track of all available field personnel and all in-progress and completed assignments.
- Assigned and recorded job Numbers for 5 jobs per shift.
- Used ARCOS to keep track of crews on overtime and complete callouts based on seniority.
Distribution System Operator Apprentice
San Diego Gas & Electric
San Diego, CA
01.2012 - 04.2014
- Trained on specs and operation of all substation/distribution equipment.
- Trained on specs and operation of all system protection.
- Accurately read onelines to Troubleshoot and plan switching effectively.
- Maintained solid safety record with no OSHA-recordable incidents.
- Safe and efficient operation of Distribution System.
- Trained in OMS, SCADA, PI
- Completed year long apprenticeship program for Distribution System Operator.
Office Assistant
San Diego Gas & Electric
San Diego, CA
08.2010 - 01.2012
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Substation Electricians Assistant
San Diego Gas & Electric
San Diego, CA
05.2008 - 08.2010
- Performed maintenance work in safe and efficient manner.
- Maintained solid safety record with no OSHA-recordable incidents.
- Maintained and repaired small electrical tools, shotguns
- Scrapped used transformers
- Tested transformers prior to use for safety and performance.
- Tested rubber goods for safety
- Tested hotsticks and cleaned hotsticks for safety.
- Attended Linemans Certificate program at San Diego City College.
Meter Reader
San Diego Gas & Electric
San Diego, CA
09.2005 - 05.2008
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Used handheld software to transfer collected data to company databases daily.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Visited 500 (average) electric meters daily and kept detailed informational records.
- Went without any accidents on 8 -13 mile daily routes.
- Liaised with customers, management and access team to better understand customer needs and recommend appropriate solutions for meter access.
Assistant Store Manager
Petco Animal Supplies Stores Inc.
Poway, CA
02.2002 - 09.2005
- Coordinated staff schedules to meet operational needs while maximizing employee satisfaction.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Back Up Department Head
The Home Depot Inc
El Cajon, CA
02.1997 - 02.2002
- Streamlined inventory management processes, reducing excess stock while improving turnover rates.
- Developed and implemented training programs to elevate staff performance and customer service standards.
- Collaborated with senior management to devise strategic plans addressing market trends and consumer needs.
- Managed vendor relationships to negotiate favorable terms, enhancing product availability and cost-effectiveness.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
Education
High School Diploma -
Mount Miguel High School
Spring Valley, CAundefined
Grossmont College
El Cajon, CAundefined
San Diego City College
San Diego, CASkills
- Problem-solving
- Customer service
- Detail-oriented
- Strong work ethic
- Motivated team player
- Goal-oriented
- Retail operations
- Inventory control
- Customer relations
Timeline
Assistant Store Manager
Boot Barn Holdings Inc.
12.2023 - Current
Assistant Store Manager
Atwoods Ranch & Home
03.2023 - 12.2023
Store Manager
Tuesday Morning
03.2022 - 03.2023
Operations Manager
Bermex
03.2021 - 03.2022
Emergency Dispatcher
Austin Water
03.2020 - 08.2020
Specialty Department Supervisor
The Home Depot
02.2017 - 03.2020
PRO Sales CSA
Lowes Home Improvement
10.2014 - 01.2017
District Crew Dispatcher
San Diego Gas & Electric
03.2014 - 10.2014
Distribution System Operator Apprentice
San Diego Gas & Electric
01.2012 - 04.2014
Office Assistant
San Diego Gas & Electric
08.2010 - 01.2012
Substation Electricians Assistant
San Diego Gas & Electric
05.2008 - 08.2010
Meter Reader
San Diego Gas & Electric
09.2005 - 05.2008
Assistant Store Manager
Petco Animal Supplies Stores Inc.
02.2002 - 09.2005
Back Up Department Head
The Home Depot Inc
02.1997 - 02.2002
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Grossmont College
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San Diego City College
High School Diploma -
Mount Miguel High School
Education
San Diego State University - Some College, No degree
Grossmont College - Some College, No degree
San Diego City College Some College, No degree