Summary
Overview
Work History
Education
Skills
Timeline
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Nikki Osburn

Reed City,MI

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Superior Contact
12.2022 - Current
  • Answer inbound customer calls to resolve customer issues, requests and questions
  • Precisely follow call handling instructions in keeping with the instructions provided by our clients to meet quality assurance standards
  • Documented and detailed calls and complaints using call center's CRM database.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Front Desk Associate

Crew and Boss Eye Associates
08.2020 - 02.2021
  • Draft necessary letters, memos and forms for patient referrals, exam reports and routine correspondence
  • Took copayments and compiled daily financial records.
  • Efficiently schedule patient appointments, identifying urgency and assigning to proper doctor.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Office Assistant

Reed City Auto Repair
11.2019 - 08.2020
  • Maintain and file all parts orders, invoices and receipts.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Utilized office management software to record and track customer information.
  • Compiled and analyzed data to produce reports.

CNC Operator

Federal Screw Works
09.2018 - 11.2019
  • Monitored machines during operation to make adjustments when necessary and produce quality parts.
  • Maintained tight tolerances with design specifications.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Supported quality control and inspection processes to promote production of quality products.

Education

Diploma -

Big Rapids High School
Big Rapids, MI
01.2013

Skills

  • Customer Relations
  • Account Management
  • Professional Telephone Demeanor
  • Strong Analytical and Problem-Solving Skills
  • CRM Software
  • Typing Proficiency

Timeline

Customer Service Representative

Superior Contact
12.2022 - Current

Front Desk Associate

Crew and Boss Eye Associates
08.2020 - 02.2021

Office Assistant

Reed City Auto Repair
11.2019 - 08.2020

CNC Operator

Federal Screw Works
09.2018 - 11.2019

Diploma -

Big Rapids High School

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Nikki Osburn