Nikki Ostrander
East Dubuque,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Benefit Liaison
Sedgwick
Dubuque, IA
03.2024 - 07.2025
- Establishes a bridge between internal partners and the client, to facilitate communication, coordination, and collaboration on escalations, inquires, process changes and matters of mutual interest.
- Connecting the client to the appropriate parties;
- Ensuring smooth information flow;
- Advocated for examiners to receive resources to assist in training
- Provide daily assistance with leave updates, process information, employee entitlement information/adjustment, communication with examiners daily;
- Analyze Workers' Compensation Reports;
- Analyze Long-Term Disability Reports
- Managed client inquiries and provided timely updates on service progress.
- Collaborated with cross-functional teams to resolve client issues effectively.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Ensured compliance with relevant legislation when carrying out liaison activities.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
Accommodation Specialist
Sedgwick
Dubuque, IA
11.2017 - 03.2024
- Conducted interactive conversations with the employees and their employers; obtained and reviewed medical information; evaluated the request along with the employee's job duties; summarized and provided options for accommodations to clients.
- Ahered to Compliance Standards
- Met or exceeded Performance Guarantees
- Met or exceeded monthly Audits
- Processed LOA, ADA, STD cases/requests
- Provided training sessions for new staff on claims handling procedures and systems.
- Facilitated communication between clients and claims adjusters for timely resolutions.
- Managed case files ensuring compliance with industry regulations and company policies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Reviewed/processed medical documentation for approval.
- Communications with client, medical providers, core leaders.
Nanny Supervisor
Little Leaps Learning Academy
Dubuque, IA
01.2012 - 01.2017
Education
Diploma -
Dubuque Senior High School
Dubuque, IowaSkills
- Account Management
- Quantitative Analysis
- Conflict Resolution
- Critical Thinking
- Safety Compliance
- Leadership
- Subject Matter Expert
- Insurance
- Disability Duration Control
- Planning/Organization
- Communication
- Client communication
- Process compliance
- Case management
- Claims processing
- Customer relationship management
- Team collaboration
- Attention to detail
- Time management
- Verbal and written communication
Timeline
Benefit Liaison
Sedgwick
03.2024 - 07.2025
Accommodation Specialist
Sedgwick
11.2017 - 03.2024
Nanny Supervisor
Little Leaps Learning Academy
01.2012 - 01.2017
Diploma -
Dubuque Senior High School