Nikki Patterson
Umatilla,USA
Summary
Highly motivated Professional with over 20 years of banking experience, looking to pursue a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
SYSTEMS ANALYST II
CITIZENS FIRST BANK
06.2019 - Current
- Resolved problems, improved operations and provided exceptional service.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Collaborated with upper management to drive strategy and implement new processes.
- Proven ability to develop and implement creative solutions to complex problems.
Enterprise Client Services Manager
Fidelity National Information Services (FIS)
05.2012 - 12.2018
- Managed a portfolio of 28 banks
- Hosted re-occurring meetings with each bank in portfolio
- First point of contact for all issues requiring escalation
- Partnered with FIS business units and external vendors
- Tracked projects and issues list for each financial institution and provided updates as available
- Client host at annual FIS InfoShare conference
- Worked with Strategic Account Manager (SAM) on referral and sales opportunities of new products and services for each financial institution
Product Support Representative
Fidelity National Information Services (FIS)
08.2005 - 05.2012
- Subject Matter Expert (SME) in Teller, Customer Information, ACH, Bank Security, BSA/AML, GL applications on Bankway Core software
- Problem solver for financial institutions with Bankway software related problems and questions
- Worked with banks to implement features and enhancements with each software release
- Managed a queue with an average of 30 support tickets
Education
Bachelor of Science - Business Administration
University of Central Florida
Florida08.1998
Skills
- Excellent at prioritizing tasks
- Strong problem solver with ability to escalate based on severity
- Strong conflict resolution skills
- Relationship builder and client host
- Proficient in Microsoft Office 2016; Windows 10; SharePoint
- Software testing
- Application support
- End user support
- Business process analysis
Timeline
SYSTEMS ANALYST II
CITIZENS FIRST BANK
06.2019 - Current
Enterprise Client Services Manager
Fidelity National Information Services (FIS)
05.2012 - 12.2018
Product Support Representative
Fidelity National Information Services (FIS)
08.2005 - 05.2012
Bachelor of Science - Business Administration
University of Central Florida