Nikki Reyes
Tampa,FL
Summary
Retail leader with 10 years of experience improving store performance in single and multi-unit environments. Turnarounds delivered through performance improvement plans, disciplined execution of brand standards, and team development. Consistent sales growth supported by day-to-day coaching and customer experience improvements.
Overview
10
10
years of professional experience
Work History
DISTRICT MANAGER
Take 5 Oil Change
Tampa, Florida
02.2023 - Current
- Directed multi-site operations across 9 locations, coaching managers to enhance sales performance and customer satisfaction while ensuring operational consistency.
- Achieved 30% reduction in district claim dollars through disciplined process execution and increased operational accountability.
- Improved NPS from 72% to 85% by strengthening customer engagement standards and service execution.
- Developed and advanced 7 assistant managers into shop manager positions, strengthening leadership pipeline.
TRAINING MANAGER
Take 5 Oil Change
Tampa, FL
05.2021 - 02.2023
- Coached managers and employees across multiple locations to enhance team capabilities and drive consistent performance.
- Provided training in operations, sales KPIs, customer experience, safety, and process execution.
- Reviewed performance gaps and developed targeted coaching plans to elevate individual and store performance.
- Built leadership pipelines by preparing high-potential employees for management roles, ensuring succession planning.
- Assisted with new store openings, onboarding, operational audits, and leadership development.
STORE MANAGER
Americas Oil Express (Acquisition)
Tampa, FL
02.2017 - 05.2021
- Increased sales through enhanced customer service and effective team coaching.
- Managed inventory, scheduling, and controlled operating expenses to support store performance.
- Built strong customer relationships to improve service experience while adhering to company standards.
- Supported daily operations for high-volume retail service location.
Education
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
Ashworth College
Norcross, GA01-2013
Skills
- KPI management
- Financial management
- Budget management
- Customer experience enhancement
- Customer engagement strategies
- Process improvement
- Operations in retail stores
- Inventory control
- Labor scheduling
- Training development
- Recruitment processes
- Team leadership skills
Timeline
DISTRICT MANAGER
Take 5 Oil Change
02.2023 - Current
TRAINING MANAGER
Take 5 Oil Change
05.2021 - 02.2023
STORE MANAGER
Americas Oil Express (Acquisition)
02.2017 - 05.2021
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
Ashworth College