TIFFANY NEULS
Sanford
Summary
Dynamic district manager with over 20 years in retail management, overseeing 15 stores and driving annual sales exceeding $20M. Expertise in enhancing customer satisfaction through strategic planning, team leadership, and operational efficiency, consistently achieving year-over-year sales growth.
Overview
20
20
years of professional experience
Work History
District Manager
Hot Topic
10.2018 - Current
- Manage and mentor 15 stores throughout Florida with an annual total volume of $20M+, 150+ employees
- Own store KPI performance, including CSAT, ADT, conversion, and loyalty, and payroll, consistently meeting YOY sales goals - 2024 4% over LY, 2025 - 8.6% over LY
- Developed strategic plans that increased sales while improving operational efficiency
- Developed training programs to improve staff skills and customer engagement, maintaining a CSAT of 95 and NPS of 85.
- Led culture aligned with company values through accountability and talent development
- Opened new stores by developing high-performing internal managers through coaching and action plans
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Store Manager
Hot Topic
01.2006 - 10.2018
- Earned Champions Club recognition in 2014 for outstanding store performance.
- Increased store volume by implementing productivity systems, enhancing store standards, and developing staff skills.
- Managed high- and low-volume stores across company, ensuring consistent performance standards.
Education
BA - Organizational Communication
UCF
01-2007
High school -
01-2002
Skills
- Store operations
- Sales forecasting
- KPI management
- Strategic planning
- Customer relationship management
- Operational efficiency
- Employee training
- Employee engagement
- Team building
- Time management
- Adaptability to change
- Effective communication
Timeline
District Manager
Hot Topic
10.2018 - Current
Store Manager
Hot Topic
01.2006 - 10.2018
BA - Organizational Communication
UCF