Overview
Work History
Education
Skills
Timeline
Generic

Nikki Salazar

Longview,TX

Overview

9
9
years of professional experience

Work History

Customer Care Specialist

Sparklight
09.2020 - Current
    • Generate new customer sales, recommend services and account upgrades, process financial transactions including account adjustments, and resolve account billing inquiries with an overall focus on providing a pleasant customer experience
    • Assure accuracy regarding customer accounts and concerns.
    • Assist large volume of customers every day with positive attitude and strive for customer satisfaction with consideration of company's goals.

Customer Service Representative

Longview Kilgore Cable
07.2017 - 09.2020
  • Process account payments and adjustments, resolve billing disputes, construct new customer accounts and processed account closures, and assure opening and closing office tasks are completed while maintaining a cleanly customer area throughout the day.
  • Provide product and service details to customers that allows them to make knowledgeable and beneficial decisions.
  • Explain online self-help options to customers to promote supplemental and after-hours support choices.
  • Handle escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfy both parties.
  • Increased customer loyalty through personalized interactions, building rapport with clients.

Guest Relations

Holiday Inn Express
03.2016 - 06.2017
  • Provide full range of guest services including reservations and registration, cash management and daily deposits, as well as being responsible for retail inventory on property.
  • Facilitate smooth operations during events and functions, handling logistics and guest relations.
  • Managed VIP guest relations, ensuring exceptional service levels were met at all times.
  • Secured revenue by promoting and facilitating opportunities to establish guest relations and drive client retention.

Education

AAS office professional -

Kilgore Community College
Kilgore, TX
12.2014

Skills

  • Sales & Retention
  • Call center experience
  • Customer Service
  • Problem Resolution
  • Collections and account management
  • Product and service knowledge
  • Billing Adjustments and Refunds
  • Payment Processing

Timeline

Customer Care Specialist

Sparklight
09.2020 - Current

Customer Service Representative

Longview Kilgore Cable
07.2017 - 09.2020

Guest Relations

Holiday Inn Express
03.2016 - 06.2017

AAS office professional -

Kilgore Community College

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Nikki Salazar